NATIONAL HARBOR, Md. and COLUMBIA, Md., March 17, 2010 (GLOBE NEWSWIRE) -- Integral Systems, Inc. (Nasdaq:ISYS) announced today at the Satellite 2010 Conference that its wholly-owned subsidiary, Newpoint Technologies will be demonstrating its new integrated Trouble Ticketing and Inventory Management System (IMS) for its Compass Network Management System (NMS).
"Compass is already recognized as the leading network management solution for the satellite communications industry," said Wally Martland, President of Newpoint Technologies. "With the addition of the Trouble Ticketing and Inventory Management modules, operators not only are able to monitor and manage critical systems, but are now able to more easily resolve and track network issues and manage their equipment inventory to quickly identify potential spares across multiple locations."
The new Compass Trouble Ticketing Module gives operators the ability to quickly and easily open a trouble ticket when there is an alarm on their Compass NMS. Compass time stamps and populates the ticket with alarm information. An alert is generated and sent to the appropriate technical resource for follow up. Operators are able to easily see from the Compass NMS which alarms and equipment have open tickets, so efforts are not duplicated. The Compass Trouble Ticketing system has the added benefit of building a knowledge base so technicians can easily see what steps were taken the last time an alarm generated a ticket.
Newpoint will also be demonstrating its new Compass Inventory Management System (IMS). With Compass IMS, operators are better able to manage critical network equipment to ensure the network is running at peak performance. As new equipment is added to the Compass NMS, the information is automatically populated in the Compass IMS. Compass IMS allows operators to see equipment details – location, use, make, manufacturer, model no., firmware rev., serial no., etc. In addition, Compass IMS can track maintenance schedules, warranty periods, maintenance renewals, etc. Operators can then generate reports on the inventory to better manage their network, including percentage uptime, number of alarms, usage statistics and more.
Both modules are designed with fully customizable database fields to meet the needs and requirements of their operator. By being fully integrated with the Compass NMS, operators are not required to enter data in multiple locations and can quickly see the status of everything going on in their network so they can focus on minimizing the impact of any failures on the network. The new modules can be used in conjunction with Compass or are capable of running independently in a manual fashion.
The Integral Systems family of companies, including Newpoint Technologies, will be exhibiting at booth 937.
About Integral Systems
Integral Systems, Inc., of Columbia, MD, applies more than 25 years experience to provide integrated technology solutions for satellite communications-interfaced systems. Customers have relied on the Integral Systems family of companies (Integral Systems, Inc., Integral Systems Europe, Lumistar, Inc., Newpoint Technologies, Inc., RT Logic, and SAT Corporation) to deliver on time and on budget for more than 250 satellite missions. Our dedication to customer service has solidified long-term relationships with the U.S. Air Force, NASA, NOAA, and nearly every satellite operator in the world. Integral Systems was named the Region III Prime Contractor of the Year by the U.S. Small Business Administration in 2009. For more information, visit www.integ.com.