LONDON and WOBURN, Mass., April 19, 2010 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq:LOGM) is powering the remote support technology behind Virgin Digital Help, a new service set to change the way British consumers – from students and working professionals to friends, parents and grandparents – solve problems with their digital technology. LogMeIn was selected by Sutherland Global Services for its strong cross platform support.
Virgin Digital Help provides consumers with a combination of downloadable tools, home visits, online chat and on-demand remote support to solve issues across a range of devices, from the PC to the smartphone. Virgin Digital Help can assist customers with everything from setting up email on their smartphone, to installing a printer on a home network or troubleshooting a PC that might be running slow or be infected by a virus.
Virgin Digital Help's support services are not dependent on purchasing technology from a specific store or subscribing to a single operator. Instead, Virgin Digital Help provides an independent, effective and jargon-free, direct-to-consumer support service that can resolve a wide range of issues, on a wide range of devices, no matter where they were purchased.
Sutherland Global Services, a business process outsourcing organisation and a global leader in multi channel technical support, is providing both the software platform and technical support services for Virgin Digital Help. As part of the Sutherland SmartLeap™ platform for multi-channel support solution for Virgin Digital Help, LogMeIn Rescue was exclusively selected as their secure, remote support solution that provides technicians the ability to connect to a remote computer or smartphone without pre-installed software. LogMeIn enables Virgin Digital Help Customer Champions to see and control an end-user's device to quickly configure, diagnose, repair or train the customer how to use their PC, laptop or smartphone.
Joe Steel, founder of Virgin Digital Help, commented: "People in the UK love using their computers and digital products but, in general, the industry has not done a brilliant job of looking after them when things go wrong. Virgin Digital Help searched high and wide for the world's best technical expertise, and then applied some of the famous Virgin magic to make the service ultra useful, friendly and simple. Now we offer everyone in the UK jargon-free help over the phone, as well as providing fixes to frustrating computer and home technology problems while users wait, using LogMeIn's smart remote control technology."
"Technology should make our lives easier, not be a source of frustration," said Seth Shaw, General Manager, LogMeIn Europe. "LogMeIn, Sutherland, and Virgin Digital Help share the same goal of providing an outstanding customer experience. This type of customer tech support is only going to become more essential as devices become more complex, varied and increasingly interconnected."
About Sutherland Global Services
A global Business Process Outsourcing (BPO) and Technology Enabled Services Company, Sutherland Global Services offers an integrated set of front and back office services that support the entire lifecycle of a clients' customer. By combining highly trained people with state-of-the-art technology and proven transformational methodologies and business processes, Sutherland collaborates with clients to help them excel in their industry while maximizing their customers' lifetime value. Having started operations in 1986, Sutherland now employs over 24,000 professionals offering right sourced and seamlessly blended services from its 24 global delivery centres. For more information please visit http://www.sutherlandglobal.com
About Virgin Digital Help
We take-away consumers' tech-stress by making their computers and other digital devices work properly. www.virgindigitalhelp.co.uk
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) makes it easy to connect and access remote computing devices -- desktops, laptops, point-of-sale systems, medical devices, smartphones and more -- from any internet-connected computer, including an iPhone™ or in-dash computer of the Ford F-150 pick-up truck. Over 28 million registered users have connected more than 90 million devices using LogMeIn for business productivity, personal mobility and IT support. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary and the Netherlands, and on the web at http://www.LogMeIn.com.
LogMeIn is a trademark of LogMeIn, Inc. in the US and other countries.
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