TORONTO, Aug. 18, 2010 (GLOBE NEWSWIRE) -- DeGama Software Solutions, Inc. (Pink Sheets:DGMA) has initiated plans to implement speech and voice recognition software development for various applications, beginning with integration into its recently announced VascoNow™ application.
DeGama CEO, Seijin Ki, comments: "The technology would, first and foremost, be efficiently incorporated into our VascoNow™ social networking web & mobile interface as well as other geolocation-based software the company has developed." Speech Recognition Technology has been around for quite some time. The technology was first widely introduced as a Texas Instruments Speak and Spell handheld electronic learning aid in 1978, but only recently have advancements in the industry have allowed for significant gains among various industries worldwide including brokerage firms, banks, car rental facilities and airlines.
"In terms of customer service," states Ki, "Speech-recognition technology is now being used to replace or strengthen the more traditional touch-tone systems and even live agents in a number of interaction centers, which handle many thousands of customer calls every day. Speech-enabled systems allow businesses to focus on revenue-generating calls and calls that can translate to profits, rather than fielding nonrevenue generating calls during peak demand periods."
DeGama Executives feel that speech and voice recognition will enhance the overall user experience with VascoNow™ with increased interaction from their GPS-enabled Smartphones. "It would be an additional tool that further simplifies the VascoNow experience, meanwhile giving the user additional features and benefits," states Ki.
He adds, "Instead of typing or texting addresses, business names or even posting reviews, the user would be able to speak the information having it accurately translated via speech recognition software. This is not only incredibly efficient, but a considerably safer method than the alternative, considering that many of us are 'on the go' and it's easy to become distracted or oblivious to one's surroundings. We feel this efficiency will translate to exponential growth in user-base and overall revenues."
The company feels the development of this technology will lead to a natural progression in development of additional applications which DeGama would helm. "Text-to-Speech is a valuable tool for hearing or sight impaired and can also be used to help anyone learn new languages; and in a global environment such as Internet technology offers us, this can help every business reach new markets. The most profitable of applications would be, again, in terms of customer service for which our team would begin to lay focus."
As an industry study states: "Experts believe that speech technology has become more prevalent and sophisticated. Personalization--the ability of the system to identify the caller, or more specifically, the value of the caller, before any transaction takes place--will become paramount. Customer identification will occur so quickly that by the time the call is picked up, the system will have already determined the flying frequency of the caller, the purpose of the call and the department or agent that can handle the call most efficiently. These technology systems can link customer interaction centers located across the country or manage call placement for a single center."
DeGama feels there's much potential here in line with active initiatives and looks to integrate Speech and Voice recognition into its business model beginning with the aforementioned assimilation into its dynamic VascoNow™ interface.
"You will talk to the web, and the Web will talk back," IBM is quoted in a recent article. "'Going' to the web will change dramatically in the next five years. In the future, you will be able to surf the Internet, hands-free, by using your voice - therefore eliminating the need for visuals or keypads. New technology will change how people create, build and interact with information and e-commerce websites - using speech instead of text."
"Speech recognition has become a dominant tech sector trend; One that tech giant IBM said in November would be one of five innovations that will change our lives over the next five years. It's a natural fit and we've got the team to accommodate this expansion as a catalyst for overall growth and profitability," states Ki.
About Degama Software Solutions, Inc.
Degama Software Solutions, Inc. is a leading edge technology company that develops and markets proprietary location based software solutions and applications for consumers and businesses. Degama Software Solutions, Inc. is a publicly listed company (Pink Sheets:DGMA).
Degama Software Solutions Inc., (Degama) markets and builds applications, or "apps" to make it simpler and more enjoyable for people to share information and get things done together. In a vast world Degama helps people navigate through their days and travels while at the same time staying connected to their friends, family and the world.
Degama is committed to developing and delivering the best products. As mobile devices become increasingly central to people's lives, we work hard to help you get the information you need when you are on the go. For more information about Degama Software Solutions please visit www.degamasoftwaresolutions.com