Acando celebrates new gains within Lean

Acando celebrates new gains within Lean

The demand for services within Lean continues to increase. In the last
quarter, Acando has signed ten new agreements for Lean projects with
customers in the service industry.

Amongst the completed Lean assignments within the service industry, we
see business improvements through the reduction of unnecessary demand as
one example. Thereby customer service can be improved at the same time
as the workload decreases. Turnaround timed and case queues have also
decreased significantly. A general effect is that the employee
satisfaction increases and stress decreases when a business introduces
Lean.
Lean is an improvement philosophy with the purpose of engaging employees
in continuous improvement and development of the business in small
controllable steps, where the employees´ everyday improvement effort
never stops.
One of Acando´s customers which has already registered the positive
effects through introducing Lean in the business is Tieto.
”It is important that everyone within Tieto strives to work in a simple
and efficient way in our deliveries to our clients. We focus on client
value, communicative leadership, increased co-worker commitment and the
elimination of waste in our processes and delivery workflows. An
organisation´s progress is based on committed co-workers and structured
ways of working with continuous improvement as well as a long-term
thinking. This is supported in the lean methodology, in Acando´s
pedagogics and their structured implementation of Lean”, says Mikael
Jupiter, Vice President ITOMS, Tieto Sweden.
”We put our focus on using Lean in service businesses early on. Few
approaches can measure up to Lean when it comes to releasing the
potential of a business, which we see proof of with Tieto”, says Niklas
Ansgariusson, responsible for Acando´s Lean offering.

Further information is available from:
Niklas Ansgariusson, Responsible for Lean, Acando, +46 8 699 7193.
Eva Haaker, Marketing and Communications Manager, Acando, +46 8 699
7137.