TROY, MI--(Marketwire - February 22, 2011) - For the second year annually, Kelly Services (
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. The average Best of Staffing competitor received satisfaction ratings of 9 or 10 out of 10 from 74 percent of their clients, significantly higher than the industry's average of 47 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score® that more than doubled the national staffing industry benchmark for client satisfaction.
"It's an honor to be named to this list once again," said Carl Camden, president and chief executive officer, Kelly Services. "Our clients' workforce needs are changing rapidly, but one thing remains the same: their desire for partnerships that deliver strategic value and exceptional service. This third-party research validates that our customers recognize -- and recommend -- Kelly's passion for building those relationships and exceeding their expectations."
"These are exciting times as the staffing industry is helping lead the way to renewed economic vitality," said Eric Gregg, Inavero's Founder and CEO. "It has been estimated that staffing firms have helped to fill at least one quarter of the 93,000 new jobs opening up each month in North America over the past year. Along with the increase in demand for talented job candidates, companies engaging with staffing firms expect impeccable service more than they ever have. It is our hope that businesses searching for a staffing partner use the Best of Staffing List as a guide to firms that have truly outperformed the industry for the service that they provide."
"Companies today need a partner who truly understands their business culture, and who can deliver a wide range of customized workforce solutions -- rather than just execute transactions," said Debra Thorpe, senior vice president of Global Service, Kelly Services. "The Inavero award confirms Kelly's commitment to delivering those solutions to our clients with extraordinary service."
About Inavero, Inc.
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero's proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero's team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association's exclusive research partner. The firm's surveys protect more than $4.3 billion in staffing firm annual revenue. For more information contact Inavero at (800) 921-2640 or email bestofstaffing@inavero.com. www.inavero.com | www.bestofstaffing.com
About Kelly Services
Kelly Services, Inc. (
Contact Information:
Media Contacts:
Jane Stehney
Kelly Services
(248) 244-5630
jane_stehney@kellyservices.com
Nicole Boisvert
Inavero
(503) 977-6295 x116
nicole.boisvert@inavero.com