Visibility Into SAP Performance Across Woongjin Subsidiaries Ensures Service Quality and Increases Sales Efficiency
SEOUL, Korea, Jan. 31, 2012 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company, today announced that Woongjin Holdings has successfully deployed Compuware Gomez® for SAP, as its application performance management (APM) solution.
Woongjin Holdings, a professional IT shared service company under Woongjin Group, had considered implementing an APM solution since the beginning of 2011 to increase SAP ERP's web and GUI performance and service quality. The company also wanted to maximize work efficiency by allowing sales representatives, who frequently work outside of the company, to connect to a performance-guaranteed system. In addition, the company required the capability to analyze the root cause of system performance failures and detect any unusual user patterns so that the quality of IT operation service for the companies can be maximized within the group. After a complete search of industry-standard solutions, Woongjin Holdings chose Gomez® for SAP.
With the successful deployment of Gomez for SAP, Woongjin Group now has the capability to collect all packet information delivered throughout its network 24/7. The solution provides Woongjin Holdings with proactive, complete monitoring and analysis of data on system failure, performance, availability and amount of usage. By providing detailed views of each task, Woongjin has improved service quality and can now view various types of reports from different perspectives through automated reporting tools.
"Compuware's performance management system provides a comprehensive view of user information, application, transaction, server, region and quality per task group," said Seung-hyun Kim, department head at Woongjin Holdings. "It also allows our users to see detailed information for specific items, while delivering real-time, daily, weekly and monthly information on a single chart. This allows our users to easily control any performance issues at any given time."
With the deployment of Gomez for SAP, Woongjin Holdings will be gradually expanding the services across Woongjin's subsidiaries, including Woongjin Coway and Woongjin Think Big.
"As SAP plays an important strategic role in managing businesses operations, an APM solution that increases SAP's efficiency is essential," said Jinwoong Kim, Regional Director of Compuware Korea. "With Gomez for SAP, Woongjin Holdings will improve their overall IT operation's service quality for its group subsidiaries, ultimately delivering an unparalleled level of customer service."
The Gomez platform is the industry's leading solution for optimizing the performance of web, non-web, mobile, streaming and cloud applications. Driven by end-user experience, Gomez provides a unified view across the entire application delivery chain, from a user's browser or mobile device, across the Internet or a corporate WAN, in the cloud, to inside the data center, eliminating blind spots from the First Mile to the Last Mile.
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Compuware Corporation
Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.
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