TRANSCOM TO CLOSE FOUR SITES IN NORTH AMERICA AND EXPAND IN

TRANSCOM TO CLOSE FOUR SITES IN NORTH AMERICA AND EXPAND IN THE PHILIPPINES. NET
COST IN Q1 2012: €1.6M.

Luxembourg, 21 February 2012 – During the past year, Transcom has experienced a
shift in the demand from its installed client base towards an increased
proportion of offshore delivery. In addition, due to the strong performance of
its Asian operations, Transcom has been successful in winning significant new
business to be delivered from its centers in the Philippines. This positive
growth trend in the company’s Asian operations is expected to continue through
2012, driven by client requirements and market demand. As a result, an onerous
lease provision related to the Iloilo site in the Philippines will be written
back, positively impacting Q1 2012 results by €3.7 million. Future lease
payments for the Iloilo site will thus be classified as expenses in the ordinary
course of business. This will reduce the negative cash flow impact associated
with the restructuring & rightsizing plan, announced in June 2011, by
approximately €1.2 million per year in fiscal years 2012, 2013 and 2014.

In addition, Transcom announced today that four of its current sites in North
America will be closed by the end of the second quarter of 2012. The sites in
question have been underutilized for some time, and management does not
anticipate that a satisfactory utilization can be achieved within a reasonable
time. The company has experienced a significant decrease in volumes delivered
through its onshore centers in North America, while volumes delivered in Asia
have increased.

The cost to close these sites amounts to €5.3 million. The total cash impact is
€4.5 million: €0.6 million in Q1 2012, €3.0 million in Q2 2012, €0.2 million in
Q3 2012, €0.2 million in Q4 2012, and €0.5 million in subsequent quarters.

Once finalized, the closures will generate annualized cost savings amounting to
approximately €1.7 million. Savings to be realized in fiscal year 2012 are
estimated at €1.4 million.

The net cost of the actions described above, impacting Q1 2012, is estimated at
€1.6 million.

Furthermore, in response to client demands, Transcom is planning to increase the
number of agent positions at its Bacolod and Manila sites in the Philippines.

“The optimization of our capacity utilization is key to value creation, and will
always be a central priority for Transcom. The decision we announce today, to
make further capacity adjustments in North America, should be viewed in this
context. Achieving an adequate utilization of our resources will continue to be
an important focus area this year as we evaluate our global delivery footprint”,
commented Johan Eriksson, the President and CEO of Transcom.

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For further information, please contact:

Johan Eriksson, President and CEO
+46 70 776 80 22

Aïssa Azzouzi, CFO
+352 27 755 021

Stefan Pettersson, Head of Investor Relations
+46 70 776 80 88

TRANSCOM TO CLOSE FOUR SITES IN NORTH AMERICA AND EXPAND IN THE PHILIPPINES. NET COST IN Q1 2012: €1.6M.

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