MELBOURNE, Fla., April 12, 2012 (GLOBE NEWSWIRE) -- FaceTime Strategy announced today the opening of FaceTime Strategy University (FTSU), a best-in-class sales and supervisory training certification center with specialization in customer sales acquisition and up-selling for both soft and hard offers.
The corporate university will be graduating an elite group of highly trained sales specialists and sales supervisors. To achieve this goal, the process will focus on a 2-week training class for Sales Specialist. The class is followed by continuous training that utilizes a unique coaching technique. Each specialist is paired with their team supervisor who in turn acts as a live coach under the direction of the training manager.
"In our niche, we are leading the pack in terms of FTSU, similar to other business expressions such as IBM's University and Google's Optimization Certification," said Paul Watson, Executive Vice President of FaceTime Strategy's Direct Group. Watson added that FaceTime Strategy's Direct Group does not operate a traditional call center. It is a Customer Acquisition Center and therefore requires a higher caliber of employee. "We have not been able to find an educational system in the national market place that provides the type of training and certification that we need. So, we decided to fill that void," said Watson. "We train for both home sales specialist and specialist working at a sales center. We take sales very aggressively and we look for talent that wants to have real control over their compensation, which is based on performance, not just time on the phones."
The training staff at FTSU has real-world experience, not just theory. They know sales and use the forms of coaching and technology to effectively train employees to succeed.
"Results matter and that's how the numbers set us apart from other centers," said Todd Mason, Chairman and Chief Executive Officer of FaceTime Strategy. "We are proud to call ourselves experts in customer acquisition."
FaceTime Strategy is an integrated marketing services company with expertise in the baby boomer and senior marketing, retail, franchise, healthcare, travel, financial services and telecommunications industries. The company provides full service marketing capabilities through an innovative network of specialized service groups and localized client portals, enabling cost efficiencies for shared services while maintaining a high degree of personal client contact. Headquartered in Washington, D.C., FaceTime Strategy has additional offices in Dallas, TX, Chicago, IL and Los Angeles, CA as well as a large customer acquisition sales center in Melbourne, FL. For more information, call 877.FCE.TIME or visit www.facetimestrategy.com
If you would like more information about this topic or to schedule an interview with Todd Mason or Paul Watson, please call Andrew Ryback at 202.683.4162 or email aryback@facetimestrategy.com.