MINNEAPOLIS, June 7, 2012 (GLOBE NEWSWIRE) -- Vital Images, Inc., a Toshiba Medical Systems Group Company and leading provider of advanced visualization and analysis solutions for healthcare providers, has been recognized by J.D. Power and Associates (J.D. Power) for the third consecutive year. The Company has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Vital Images for delivering "An Outstanding Customer Service Experience" to its customers in North America.
"Providing a high standard of support for our customers is a top priority at Vital Images, so achieving this level of recognition directly based on customer input is exciting," said Jim Litterer, vice president of operations at Vital Images. "This is a direct reflection of how our customers feel we are delivering on that commitment and allows us to continually raise the bar on what customers should expect from their enterprise solutions."
J.D. Power independently surveyed Vital Images customers on the quality of its service delivery. To achieve certification, the company must score among the top 20 percent of Medical Device organizations nationwide, based on J.D. Power and Associates' extensive Medical Device industry benchmark customer satisfaction research.
Jointly developed by J.D. Power and Associates and the Technology Services Industry Association (TSIA), the program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in customer service. The certification also helps customers identify those companies that have demonstrated customer service excellence before selecting which technology products to purchase. According to J.D. Power and Associates, by passing rigorous standards of the certification process, Vital Images demonstrates a strong commitment to providing customers with a dependable, positive experience and the Company understands the importance of meeting the needs of its customer base by supporting a successful service and support organization.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on http://www.jdpower.com/auto/browse.aspx">car reviews and ratings , http://www.jdpower.com/autos/ratings/autos-insurance">car insurance , http://www.jdpower.com/healthcare/">health insurance , http://www.jdpower.com/telecom/ratings/wireless/index.asp">cell phone ratings , and more, please visit http://www.jdpower.com/">JDPower.com . J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. http://www.tsia.com
About Vital Images, Inc.
Vital, a Toshiba Medical Systems Group Company, is a leading provider of advanced visualization and analysis software for physicians and healthcare specialists. The company's software provides users productivity and communication tools to improve patient care that can be accessed throughout the enterprise anytime, anywhere via the Web. For more information, visit www.vitalimages.com.
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