LAS VEGAS and WOBURN, Mass., June 11, 2012 (GLOBE NEWSWIRE) -- Two LogMeIn (Nasdaq:LOGM) customers will combine to present a session at UBTech this week at the UBTech 2012 conference at The Mirage in Las Vegas. Senior IT leaders from University of Massachusetts at Boston (UMass) and Georgia College will discuss the changing dynamics of the modern university helpdesk and benefits of real-time remote support in the academic environment. The annual UB Tech conference (formerly EduComm) addresses college and university educational technology, financial and academic decision-making and facilities planning.
Apurva Mehta, director of Client Services and Education Technology at UMass and James Carlisle, interim assistant CIO at Georgia College, will lead an interactive and educational session entitled, "The New Helpdesk: Resolving Any Issue, Anywhere, at Anytime" on Monday, June 11, 3:30 - 4:10 pm PT. The session will detail the success of delivering IT support services to users in distributed locations, as well as the qualitative benefits of leveraging remote support technology. Presenters will share lessons learned and provide anecdotal advice on maintaining an effective campus IT department under tight budgetary constraints.
UMass and Georgia College are leveraging LogMeIn Rescue, a remote support solution for PCs, Macs, smartphones, and iPad and Android tablets, to more effectively diagnose and resolve their constituents' technical issues. An on-demand online interface offers support professionals the ability to connect to a computer remotely without pre-installing software to the remote machine. With the user's permission, the technician is then able to see and control the user's machine to quickly configure, diagnose, repair and train.
Since adopting remote support technology, each institution has reported seeing a multitude of benefits, including reduced call handling times and increased same-day resolutions. The institutions believe a sharp decline in the need for IT staff to make desk-side visits — and for students or faculty/staff to travel to IT services for assistance — has resulted in improved operational expenses and increased satisfaction rates by students and faculty alike.
UBTech attendees can speak with representatives from LogMeIn and receive product information, as well as demonstrations at the LogMeIn booth #509.
About UBTech
UBTech is the year's premier higher education technology, leadership, and strategy conference. At UBTech, top college and university leaders meet with pace-setting innovators and practitioners to identify emerging higher education trends and models, and discover practical paths for successful application of new solutions.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides essential cloud services to individuals, businesses, and IT organizations for remote access, collaboration, customer care, and remote IT management. These services are used by more than 15 million people to quickly, simply and securely connect over 150 million internet-enabled devices across the globe — computers, smartphones, iPad™ and Android™ tablets, and digital displays. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, India, Japan, the Netherlands, and the UK.
The LogMeIn, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=6574
LogMeIn and LogMeIn Rescue are trademarks of LogMeIn in the U.S. and other countries. iPad is trademark of Apple Inc., and Android is a trademark of Google, Inc. in the U.S. and other countries around the world.