DUBAI, United Arab Emirates, July 3, 2012 (GLOBE NEWSWIRE) -- United Arab Bank (UAB), the Bank of the Year in the UAE as voted by the Financial Times London and the UAE's fastest growing bank, congratulates Cupola Teleservices (CTS), the region's leading provider of business process outsourcing (BPO) and contact centre services, on its recent win as 'Call Centre OSP (Outsourced Service Provider) of the Year' at the 2012 Middle East Call Centre Awards.
Paul Trowbridge, Chief Executive Officer, United Arab Bank said, "Given our longstanding relationship with Cupola, we are well aware of CTS's ability to create value for its clients through its deep industry experience and innovative approach to optimising business processes. We are therefore not surprised by the industry's recognition of CTS as the Middle East's premier BPO provider."
Kazim Awan, Chief Executive Officer, Cupola Group MEA added, "We always appreciate support from our clients and consider ourselves fortunate to work with world class partners like UAB. Cupola would also like to congratulate UAB on its recent award of 'Bank of The Year 2011 UAE' by the Financial Times Banker Magazine. We are delighted that both UAB and CTS have been rewarded in our industries for a focus on service excellence in our respective areas of expertise: banking and business process outsourcing."
Cupola and UAB strengthened their relationship earlier this year following the signing of a contract extension to provide CTS outsourcing services. As part of the agreement, CTS will continue to support UAB's rapid growth through its complete contact centre solutions offering. In addition to providing multi-language voice support on core banking services to UAB's existing and potential retail customers, CTS will continue to collaborate with UAB to develop analytical tools designed to help optimise UAB's operations using real-time call data.
About Cupola Group
Founded in 1994 and headquartered in Dubai, Cupola Group MEA is a diversified services provider offering high quality customised solutions to clients across the Middle East and Africa. The Group consists of Cupola Teleservices (CTS) and Cupola Plastic Cards (CPC). CTS is the Middle East's pioneer in business process outsourcing and outsourced contact centre services, having offered these services to multinational corporations, large regional clients and SMEs since 1999.
CPC is a leading smart card manufacturer and personalisation services provider that offers end-to-end solutions to the financial services, telecommunications and retail sectors. Since its formation in 1999, CPC has been a major regional provider of financial products and services, loyalty programs and personalisation services and has established a sizable presence in the Middle East and Africa.
About United Arab Bank
United Arab Bank (UAB) was founded in 1975 by a number of prominent local businessmen led by His Excellency Sheikh Faisal Bin Sultan Bin Salem Al Qassimi, who remains the Chairman of the Board of UAB. UAB became part of a GCC regional banking alliance in December 2007 with the acquisition of a 40% interest in UAB by The Commercial Bank of Qatar (CB), Qatar's largest private sector bank. With The Commercial Bank of Qatar concluding a similar alliance with National Bank of Oman (NBO) two years previously, all three banks are now strongly positioned for future growth. Headquartered in Sharjah, UAB offers a range of financial services in both corporate and Retail Banking through twenty offices and branches throughout the UAE.
With a comprehensive range of Corporate Banking and Trade Finance solutions, UAB has concentrated on catering to the financing needs of trade, service and manufacturing sectors within the UAE and provided them with structured finance solutions for complex banking transactions. UAB has drawn on its vast experience to bring world class products and services to meet the needs of its individual customers as well. With the launch of its Wealth Management and Islamic Banking Services, the Bank has grown its retail customer base with a view for further expansion. During the past 3 years, UAB's branch network has grown from 9 to 14 spread across UAE and is set to reach 20 by the end of 2012. During 2011, the total assets for UAB grew by 40% to reach AED 10.8 billion. United Arab Bank (UAB) took another major step in establishing its reputation as the fastest growing bank in the UAE after receiving 'The Bank of The Year, UAE' Award from the Financial Times Banker Magazine.
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