BOSTON, MA--(Marketwire - Jul 12, 2012) - Randstad Sourceright, a global talent leader, today announced findings of its recent research conducted in conjunction with Everest Group, a leading global consulting and research firm, on the prevalent service delivery models of Multi-country Recruitment Process Outsourcing (MCRPO) and their business impact on global recruitment processes. The in-depth study, titled "Multi-Country RPO: Service Delivery Model and Best Practices," discovered that although multinational companies are increasingly adopting MCRPO, whereby they outsource recruitment services for two or more countries to a single provider, market penetration remains low while demand continues to grow.

"The research reveals the enormous potential that MCRPO provides for meeting the talent needs of global companies," said Rebecca Callahan, President, Recruitment Process Outsourcing for Randstad Sourceright. "As a global RPO leader, Randstad Sourceright understands the complexity of the MCRPO market and the factors driving successful solutions. We're pleased to share the results of this study, reflecting the insights that we believe are essential to successful talent acquisition in a global environment."

The research included a multi-stage process that involved recruiting a representative sample, collecting in-depth information, understanding the buyer's perspective and identifying best practices in this growing market. Of 11,000 multinational corporations considered in the study, 3,300-4,400 were identified as likely candidates for MCRPO. Of this portion, a mere four to five percent have adopted MCRPO solutions, leaving 95-96 percent portion of unrealized potential. These findings suggest significant growth opportunities for providers of MCRPO solutions.

Despite the growing demand for MCRPO and the largely untapped market, companies that have already adopted MCRPO have reported mixed levels of satisfaction, signifying room for improvement in currently available offerings. Leveraging this key insight, Randstad Sourceright has much to gain as it continues to develop best practices and expand its MCRPO service offerings to companies seeking new solutions to their global recruitment strategies.

Other key findings from the research include:

  • A major factor determining buyer satisfaction involves the centralization and decentralization of certain processes, with high-touch activities being most decentralized and back-office processes generally centralized
  • Although output-based pricing is most commonly used, the pricing model has minimal effect on overall satisfaction levels
  • Well defined metrics form the basis for clearly communicating the desired outcome and assessing the provider's performance
  • A formalized governance structure is essential for success in MCRPO, providing a structured mechanism to solve issues and helping to build trust between the buyer and service provider
  • As most buyers keep the technology decision separate from the MCRPO decision, the choice of technology model has limited impact on the outcome
  • While price is among the most commonly used criteria for considering service providers, experience and country-specific expertise are given higher priority when choosing a provider

Upcoming Webinar: July 18th, 12:00-1:00 PM EDT
Randstad Sourceright and Everest Group will share more findings from the research during a complimentary webinar titled, "Multi-Country RPO: Unveiling Best Practices in Service Delivery Model," on Wednesday, July 18, 2012 from 12:00 - 1:00 p.m. EDT. All attendees will receive an executive summary of the research, compliments of Randstad Sourceright.

To register for the webinar, please visit:

About Randstad Sourceright
Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of talent, including traditional employees and the contingent, free-agent workforce. Key offerings include Blended Workforce Solutions, Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs, and Contingent Workforce Services (CWS). As an operating company of Randstad, a $22.5 billion company and the second largest HR services provider in the world, Randstad Sourceright delivers the resources and deep capability companies need to optimize their talent strategy for business growth and transformation. We are consistently recognized for service excellence and innovation by industry organizations such as Everest Group, HRO Today Magazine, NelsonHall, Bersin & Associates, and Staffing Industry Analysts. To learn more, visit