SAN ANTONIO, July 26, 2012 (GLOBE NEWSWIRE) -- Sigma Solutions has officially launched One Source, its enterprise-class managed services program. Sigma One Source delivers the proven benefits of managed services in a comprehensive solution designed for complex IT environments and fast-changing business requirements.
IT organizations today are grappling with rapidly expanding volumes of data, growing numbers of mission-critical applications and more-demanding service levels — all while being pressured to reduce operating costs. Sigma One Source addresses these challenges by monitoring and managing key applications, services and technologies across dynamic, heterogeneous physical and virtual data centers.
The program combines 24x7 remote management and monitoring, Tier 1 and Tier 2 remote engineering and support, proactive maintenance, vendor aggregation and management and Sigma's world-class technology services in a predictable, monthly flat-rate cost structure. These services are delivered 24x7x365 by experienced, certified engineers and technicians who use leading technologies and follow proven best practices.
"Sigma One Source addresses today's key IT challenges — including system and network availability, security, malware prevention, business continuity, mobility and collaboration," said Brian Nettles, VP of Operations and CIO, Sigma Solutions. "It increases productivity while reducing costs and risk through proactive system management and rapid problem resolution. We use our expertise, technology tools and proven methodologies to eliminate unplanned outages and ensure the health of your data center infrastructure."
Sigma One Source is all-inclusive but completely flexible, providing the exact level of service each company needs at the appropriate budget. Sigma can assume complete responsibility for IT support or augment the customer's existing internal processes.
"Sigma's AID and MANAGE packages provide focused services that complement each organization's internal processes and skill sets," Nettles said. "It enables your IT staff to focus on strategic initiatives by eliminating many routine activities and vendor management headaches."
Sigma One Source Services for the Data Center and Collaboration encompass the compute, storage and network infrastructure, backup systems, virtualization and unified communications. Sigma One Source Services for Desktops feature proactive maintenance services that improve productivity by reducing the risk of system failure or outages. The program includes an executive dashboard, graphical reports and other analytics to help IT managers visualize performance metrics. Customers also gain access to a "Virtual CIO" — an experienced Sigma consultant who helps ensure that the IT infrastructure supports and advances company strategy.
"Sigma Solutions is uniquely positioned to deliver an enterprise-class managed services solution that is highly scalable and cost-competitive," Nettles said. "Our managed services program is backed by our team of experienced and certified engineers, and supported by our significant technology investments and alliances with key industry vendors. Sigma has been providing advanced IT infrastructure solutions for two decades, and that knowledge and expertise is captured in the Sigma One Source managed services program."
About Sigma Solutions
Founded in 1992, Sigma Solutions is a privately owned company that specializes in advanced IT infrastructure solutions. Sigma is leading the new IT conversation, enabling clients to rethink IT and take advantage of technologies that are powering the next-generation data center on the journey to the cloud. Sigma's technologists and sales team advise clients on current trends such as consumerization, collaboration and cloud, and recommend solutions that are proven to meet these challenges. Sigma's extensive, diverse and local skill base enables clients to get the most out of their IT investment by reducing costs and increasing business impact. For more information visit www.sigmasol.com
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