SAN MATEO, Calif., Aug. 14, 2012 (GLOBE NEWSWIRE) -- First To File® (FTF), a leading provider of SaaS-based IP management technology, announces today the results of their annual Customer Service Survey. The survey revealed that 92% of respondents are highly engaged, regular users of FTF's system and are satisfied customers. Of the professionals that took the survey, 82% reported that First To File's IP-specific features help them successfully accomplish their tasks.
Representing over 20% of First To File's customer base, the survey respondents ranged from attorneys and IP professionals to clerical staff and IT specialists. Attorneys and IP professionals were the primary respondents, with 36% being attorneys and 34% being IP specialists or paralegals. The survey also uncovered that the majority - 65% - of respondents use FTF on a daily basis and 81% would recommend the system to others in their profession.
"Product features" and "product management (listens to my needs and delivers it)" were the two most common reasons that people cited for their satisfaction. When asked what they would like to tell First To File executives, common responses included: "useful product", "moving in the right direction/happy with FTF", "great personnel", "listens to us and gives us what we need".
First To File CEO James P. Bergeron explains, "Conducting an annual Customer Service Survey allows us to constantly be aware of how our system is being used, who is using it, and what their level of satisfaction is with the technology, staff and our company. We are proud to report that over 90% of our customers are highly satisfied with our system's features and management. It is definitely a top priority for us to stay connected with our customer base and this survey is an important part of how we accomplish this every year. We're also happy to see the amount of engagement with attorneys. Our goal in developing our product was to take efficiency beyond the back office and out to lawyers where firms and organizations can really start to see game changing ROI and strategic benefit."
About First To File
Founded in 2006, First To File (FTF) is a software company based in San Mateo, California specializing in intellectual property information management technology. First To File's products automate the storage, management and analysis of legal documents worldwide, enabling law firms and corporate legal professionals to reduce risk and work more effectively.
FTF's Electronic File Room (EFR) for Patents and Trademarks is a web-based document management and automation solution for IP corporate legal and law firms of all sizes. Used by Fortune 500 companies such as Johnson & Johnson and Unilever as well as top IP law firms, EFR for Patents and Trademarks reduces reliance on paper and transforms the prosecution process by increasing overall visibility, efficiency and quality while significantly reducing costs. For more information, visit www.firsttofile.com or follow us on Twitter @FirstToFile or Facebook at http://www.facebook.com/group.php?gid=101788879272.
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