BMC Software, Inc.
17.10.2012 22:00
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BMC Remedyforce Provides Transparency Into Its Service Desk Operations
SINGAPORE, 2012-10-17 22:00 CEST (GLOBE NEWSWIRE) --
FleetPlus - Australia's fastest growing, independent provider of fleet
management and leasing solutions - has achieved double-digit growth each year,
transforming the business from a small start-up to a mid-size organization in
the last decade. The company selected BMC Software's (Nasdaq:BMC) BMC
Remedyforce Service Desk solution over competitor offerings to meet the demands
of growth.
'We looked at a number of service management solutions and selected BMC
Remedyforce because it was the best strategic fit with the current and future
needs of our operations,' said David Tanti, head of information technology at
FleetPlus. 'BMC offers a SaaS product that can easily scale, at a low-cost
alternative to traditional on-premise solutions, without sacrificing
functionality.'
Like any fast-growing company, there is pressure to keep costs down and seek
out efficiencies across the business, but there is also a parallel requirement
to be responsive to changing market conditions and client needs.
The previous approach to service desk management involved staff emailing their
requests to the help desk. About 500 tickets per month were generated as a
result, but only a fraction represented genuine service requests. It was clear
that such service management processes weren't going to scale with FleetPlus as
it continued to grow, but the company did not want to weigh itself down with a
large capital expenditure for a new system, either.
By adopting the cloud-based BMC Remedyforce Service Desk solution the company
has secured far more transparency into its service desk operations, and
acquired a solution able to grow in sync with FleetPlus. In addition, the
solution has also introduced greater rigor, discipline and transparency,
improving service levels and reducing risk.
In the future, FleetPlus may enable the Salesforce Chatter functions, which
will allow users to harness the enterprise social network to communicate with
each other.
For more information on FleetPlus' implementation of the BMC Remedyforce
Service Desk solution, please visit:
-- Read the FleetPlus case study
-- Access the BMC Remedyforce Service Desk Communities
-- Follow @BMCRemedyforce on Twitter
-- Follow the On the Mark blog
-- Follow the ITSM blog
-- Become a fan of BMC on Facebook
Business Runs on IT. IT Runs on BMC Software.
Business runs better when IT runs at its best. That's why more than 50,000 IT
organizations from the Global 100 to small and mid-market businesses in over
120 countries rely on BMC Software (Nasdaq:BMC) to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. With the leading Business Service Management platform, Cloud
Management, and the industry(1)s broadest choice of IT management solutions, BMC
helps customers cut costs, reduce risk and achieve business objectives. For the
four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2
billion.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of
BMC Software, Inc., are registered with the U.S. Patent and Trademark Office,
and may be registered or pending registration in other countries. All other BMC
trademarks, service marks, and logos may be registered or pending registration
in the U.S. or in other countries. All other trademarks or registered
trademarks are the property of their respective owners. (c) Copyright 2012 BMC
Software, Inc.
The BMC Software, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=15095
Editorial contacts:
Scott Pace
BMC Software
+1 813 514 3815
scott_pace@bmc.com
Rudolf Wagenaar
Ogilvy PR Worldwide
+61 43 908 2550
rudolf@howorth.com.au
News Source: NASDAQ OMX
17.10.2012 Dissemination of a Corporate News, transmitted by DGAP -
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DGAP-News: CUSTOMER SUCCESS: FleetPlus Drives Growth With BMC Software
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