BMC Software, Inc.
01.11.2012 12:45
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New BMC Remedy ITSM 8 Transforms Customer Service, Empowers Employees
SYDNEY, Australia, 2012-11-01 12:45 CET (GLOBE NEWSWIRE) --
Leading communications service provider iiNet has selected BMC Software's
(Nasdaq:BMC) Remedy IT Service Management 8 after a robust competitive review.
The company supports more than 1.7 million broadband, telephony and Internet
Protocol TV (IPTV) services across Australia.
BMC's single integrated Remedy ITSM 8 platform provides significant
out-of-the-box capability, requiring minimum customisation. This will enable
iiNet to enhance its customer service systems, as well as develop new offerings
for initiatives such as the National Broadband Network.
'iiNet chose BMC Remedy as the unified solution because of its ability to
support an extensible and flexible model for integration of non-ITIL(r)
processes
and existing systems,' said Craig Nicol, iiNet's operations centre manager.
Nicol continued, 'iiNet's strong focus on incident, problem and change
management processes has led us to partner with BMC Software. The new software
will allow further operating efficiencies and help to make customer support,
change management, asset management and request management even more
integrated.'
The solution will allow the company to support its fast growing operations and
opens the door for future strategic initiatives such as a self-service portal
and mobility for business customers, which will help enhance iiNet's portfolio
offering. The BMC Remedy IT Service Management Suite will integrate with the
monitoring of iiNet's critical customer business applications, and allow for
standardisation across iiNet's business acquisitions to maintain a high level
of customer service.
The BMC Remedy IT Service Management Suite 8.0 will be a springboard for
iiNet's IT division to rapidly and repeatedly onboard the company's acquired
assets (businesses such as TransACT and Internode) onto a unified set of
processes and tools.
For the first phase of the implementation, BMC Services is rapidly deploying a
single Remedy instance for one of iiNet's recent acquisitions. The
implementation will be paired with a BMC education-led approach to build a
Remedy Centre of Excellence within iiNet to enable the company to become
self-sufficient in deploying the platform more broadly across all its business
units.
For more information, please visit:
-- BMC Business Service Management
-- BMC Remedy ITSM Suite 8.0
-- Follow the On the Mark blog
-- BMC Global Services and BMC Education Services
-- Follow @bmcsoftware and @ITSM_Guy on Twitter
-- Become a fan of BMC on Facebook
Business runs better when IT runs at its best.
Tens of thousands of IT organizations around the world -- from small and
mid-market businesses to the Global 100 -- rely on BMC Software (Nasdaq:BMC) to
manage their business services and applications across distributed, mainframe,
virtual and cloud environments. BMC helps customers cut costs, reduce risk and
achieve business objectives with the broadest choice of IT management
solutions, including industry-leading Business Service Management and Cloud
Management offerings. For the four fiscal quarters ended September 30, 2012,
BMC revenue was approximately $2.2 billion. www.bmc.com
The BMC Software, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=15095
BMC, BMC Software, and the BMC Software logo are the exclusive properties of
BMC Software, Inc., are registered with the U.S. Patent and Trademark Office,
and may be registered or pending registration in other countries. All other BMC
trademarks, service marks, and logos may be registered or pending registration
in the U.S. or in other countries. All other trademarks or registered
trademarks are the property of their respective owners. (c) Copyright 2012 BMC
Software, Inc.
ITIL(r) is a registered trademark, and a registered community trademark of the
Office of Government Commerce, and is registered in the U.S. Patent and
Trademark Office, and is used here by BMC Software, Inc., under license from
and with the permission of OGC.
Editorial contacts:
Lynn Tan
BMC Software
+65 6398 8115
LinLi_Tan@BMC.com
Rudolf Wagenaar
Ogilvy PR Worldwide
+61 2 8281 3879
Rudolf@howorth.com.au
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