Transcom announces partnership with Thorn Group Ltd. in Australia
| Source:Transcom WorldWide S.A.
Transcom today announced that it has completed its 60-day Proof of Concept,
formally continuing to a two-year contract with Thorn Group Ltd., further
expanding the company’s growing Australian portfolio.
The deal represents a strategic addition to Transcom’s client base in the Asia
-Pacific market, while also improving daytime seat utilization in the
Philippines. Transcom agents in Manila will be providing outbound voice support
for early collections.
“We manage early collections work within our core customer management
competency, and this is something that the Transcom team has been developing in
the Philippines for a number of years,” says Mark Lyndsell, Vice President of
Client Delivery. “With Thorn, we have a fantastic opportunity to demonstrate
these capabilities within the highly competitive and regulated Australian
consumer market place.”
Thorn Group Ltd is a leading operator in the household goods rental market,
providing consumer cash loans through its Cashfirst brand, and specialized
commercial rentals via Thorn Business Services. With a skilled team of
professionals in place, Transcom looks forward to helping drive a positive
operating cash flow for Thorn, and in being a part of their continued growth.
For further information, please contact:
Johan Eriksson, President and CEO
Telephone +46 70 776 80 22
Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
Transcom is a global customer experience specialist, providing customer care,
sales, technical support and credit management services through our extensive
network of contact centers and work-at-home agents. We are 30,000 customer
experience specialists at 70 contact centers across 28 countries, delivering
services in 33 languages to over 400 international brands in various industry
verticals. Transcom WorldWide S.A. Class A and Class B shares are listed on the
NASDAQ OMX Stockholm Exchange under the symbols TWW SDB A and TWW SDB B.
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