NEW YORK, Nov. 25, 2013 (GLOBE NEWSWIRE) -- Continental Stock Transfer & Trust Company announced today that it has once again been named the winner of the prestigious Talon Award for 2013 presented by Stockholder Consulting Services, Inc. ("SCS") in connection with its annual industry-wide customer satisfaction and performance survey of stock transfer agents throughout North America. For the fourth consecutive year, Continental has been rated #1 among all agents surveyed nationwide. This survey captures the views of the entire industry by measuring performance of small, mid-sized and large transfer agents.
Continental finished first in overall customer satisfaction, receiving the highest score ever achieved in the history of SCS surveys. Further, Continental was rated #1 in every meaningful category, including Client Administration, Stock Plan Administration, Annual Meeting Planning and Support, Call Center Operations, Use of Technology and Online Access, Corporate Actions Processing, Restricted and Sensitive Transaction Processing, Escheatment, and Year-End Reporting.
Continental achieved the highest Loyalty Index score (98%) and 100% of responding customers stated they would recommend their services to other issuers. SCS found Continental to charge the lowest rates, and charge the lowest out-of-pocket expenses among all agents surveyed, reflecting the best value in the transfer agent industry.
In accepting the award, Steven Nelson, President and Chairman of Continental, indicated: "We are extremely pleased that Continental, celebrating its 50th anniversary this year, has become the standard bearer in our industry by outperforming our peers for the 4th year in a row. This confirms that our emphasis on tailored, personalized services across a robust suite of aligned services is paying off richly for our customers in performance levels that continue to rise, and we note with pride that we were declared the value leader by the SCS Survey as well. We are grateful for the support and trust of our customers, and we will continue to commit all of our finest personnel and resources toward meeting our mission -- to excel each and every day. If we do so, we will surely continue to lead our industry in the years to come."
About Continental Stock Transfer & Trust Company:
Continental Stock Transfer & Trust is the 4th largest agent in North America, handling more than 1,100 public and private issues and aggregating more than 2.5 million shareholders. For nearly 50 years, Continental has delivered reliability, stability and premier service at an exceptional price to its customers. Learn more at www.ContinentalStock.com or http://www.equities.com/media-gallery/229-continental-stock-transfer-trust
Karri Van Dell VP & Director, Sales & Marketing 212-845-3224