Transcom announces organizational changes in its North America & Asia Pacific region
| Source:Transcom WorldWide S.A.
Luxembourg, 10 December 2013 – Transcom today announced a realignment of the
management structure in its North America & Asia Pacific region. Effective
January 1, 2014, Transcom’s President & CEO, Johan Eriksson, will also assume
responsibility for the North America & Asia Pacific region.
On January 1, 2014, Neil Rae, currently General Manager for North America & Asia
Pacific, will take responsibility for our operations in North America. On the
same date, Siva Subramaniam, currently Country Manager for the Philippines and
Head of Sales for Asia Pacific, will take over responsibility for our activities
in Asia Pacific. Neil and Siva will both report to Johan Eriksson in his
capacity as General Manager for the North America & Asia Pacific region.
Siva Subramaniam has more than 26 years of contact center management experience.
He has directed a wide variety of strategic contact center assignments for major
companies. Prior to joining Transcom, Siva was the Vice President for Customer
Experience at AIG Consumer Finance Group in Asia. He also held senior roles with
Aspect Software as the Vice President for Business Development & Marketing (Asia
Pacific & Middle-East), TeleTech International, Avaya Global Services Asia
Pacific and Deloitte Consulting (Customer Relationship Management Practice).
Neil Rae joined Transcom in 2004 as a Key Account Manager and has since gone on
to accumulate significant experience in Transcom’s organization. Neil oversaw
the expansion of the region's largest client partnership and has served in the
roles of Director of Client Services, Director for Sales and Account Management,
Country Manager in North America, and as General Manager for the North America &
Asia Pacific region between January 2012 and December 2013.
There will be no change to our segmental reporting structure as a result of this
“We are making this change in order to increase focus and accountability in
strategic markets, driving profitable growth in North America and the Asia
Pacific region. An important objective for Neil and his team is to develop new
business to be delivered from onshore sites in North America, complementing our
offshore business. There are, for example, opportunities to continue growing
together with multinational clients in new geographies, also onshore in North
America. In the Asia Pacific region, we have successfully more than doubled our
business volumes since 2012. In addition to expanding our offshore business,
primarily serving clients in North America and the UK, we have also won several
new clients in the Asia Pacific region, e.g. in Australia and the Philippines.
In the years ahead, we expect demand from companies in the Asia Pacific region
to continue to grow at a rapid pace. Siva and his team will focus on positioning
Transcom to make the most of these attractive market opportunities”, commented
Johan Eriksson, Transcom’s President and CEO.
For further information, please contact:
Johan Eriksson, President and CEO
Telephone +46 70 776 80 22
Pär Christiansen, CFO
Telephone +46 70 776 80 16
Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
Transcom is a global customer experience specialist, providing customer care,
sales, technical support and credit management services through our extensive
network of contact centers and work-at-home agents. We are 29,000 customer
experience specialists at 62 contact centers across 26 countries, delivering
services in 33 languages to over 400 international brands in various industry
verticals. Transcom WorldWide S.A. Class A and Class B shares are listed on the
NASDAQ OMX Stockholm Exchange under the symbols TWW SDB A and TWW SDB B.
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