Luxembourg, 18 December 2013 – Transcom announced today that the company has
reached an agreement with the Italian tax authorities, resolving the remaining
tax dispute concerning the 2006 fiscal year. The agreed-upon amount, €2.0
million, is €1.7 million lower than the gross provision booked against the
initial tax claim for 2006, amounting to €3.7 million. As a result of this
agreement, there will be a €1.7 million positive effect on net income in Q4
2013.

As announced on October 10, 2013, Transcom has already reached an agreement with
the Italian tax authorities concerning the fiscal years 2003-2005 and 2007-2009.

“Following the satisfactory settlement agreement regarding the fiscal years 2003
-2005 and 2007-2009 – which we announced in October – this final agreement
concerning 2006 marks the conclusion of our discussions with tax authorities
regarding these Italian tax claims. I am very pleased about the final outcome”,
commented Johan Eriksson, President and CEO of Transcom.

For further information, please contact:

Johan Eriksson, President and CEO
Telephone +46 70 776 80 22

Pär Christiansen, CFO
Telephone +46 70 776 80 16

Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
About Transcom

Transcom is a global customer experience specialist, providing customer care,
sales, technical support and credit management services through our extensive
network of contact centers and work-at-home agents. We are 29,000 customer
experience specialists at 62 contact centers across 26 countries, delivering
services in 33 languages to over 400 international brands in various industry
verticals. Transcom WorldWide S.A. Class A and Class B shares are listed on the
NASDAQ OMX Stockholm Exchange under the symbols TWW SDB A and TWW SDB B.