HOUSTON, Dec. 18, 2013 (GLOBE NEWSWIRE) -- A new Ovum report spotlights how News UK successfully implemented BMC Remedyforce -- a market-leading IT Service Management (ITSM) solution -- to improve response times, first-line resolution rates and customer satisfaction levels, all while considerably reducing their IT costs. 

Click to read the full Ovum report.

News UK, a division of the global media company News Corp, publishes a number of the UK's leading newspapers - The Sun, The Times and Sunday Times - along with corresponding websites and mobile apps.

Key Points to Know

• BMC Remedyforce was the first SaaS-based ITSM solution that News UK has ever implemented, having previously used an on-premise tool.
   
• News UK chose BMC Remedyforce for its automation capability, self-service functionality and overall extensibility to meet ever-evolving user demands. Not only did they experience improved response times and reduced costs, the ease and speed of software upgrades also dramatically improved.

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