BUFFALO, N.Y., Jan. 3, 2014 (GLOBE NEWSWIRE) -- Castel Communications, LLC today announced customizable audit console feature will be released with next version of Castel Detect™ Voice and Speech Analysis Solution.
"Customers are looking forward to our easy-to-use and customizable audit reporting capabilities that support their needs to communicate with and share the results of their business and best practices with their immediate clients and regulatory bodies", said John Ripa, Castel's COO. "Using profiles, customers can create and edit their own scoring criteria as needed."
Castel Detect's™ Audit Console improves the evaluation, coaching, and auditing by providing intelligent information to management right at the close of the conversation. Features include:
This latest version of Castel Detect™ is slated to be rolled out to existing customers starting in Q1. To see a live demonstration of Castel Detect™, please call 800.657.8215 or visit www.castel.com
About Castel: Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.
©2014 Castel Communications, LLC. Castel logo is a trademark of Castel Communications, LLC.