Video Release -- Industry-First Functionality From Compuware Breaks Down IT Barriers for Seamless Mainframe Application Problem Resolution

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| Source: Compuware
video-release

Eight out of Ten CIOs Believe Organizations Must Bridge Gaps for IT to Take Holistic
Approach to Problem Solving; Compuware to Highlight New Functionality in Webinar, Jan. 23 at 11 a.m. EST

DETROIT, Jan. 13, 2014 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company, today announced industry-first functionality that dramatically improves the way IT teams collaborate when resolving application exceptions and performance problems. The siloed nature of enterprise IT departments can lead to a lack of understanding and communication between IT teams, resulting in inefficient problem-solving, slower time-to-market and rising costs. Compuware has united its revolutionary Compuware APM for Mainframe with its industry-leading Developer Productivity solutions, further breaking down barriers between Development, QA and Operations teams. Unprecedented levels of integration now enable the automated capture of detailed information about an issue, enabling Development teams to jumpstart the resolution process and accelerate the delivery of IT services.

A short explanatory video accompanying this release is available at: http://www.globenewswire.com/newsroom/prs/?pkgid=22912

Compuware's solutions have helped IT teams collect detailed analyses of performance problems and application exceptions for more than 30 years. The handoff of this information from Operations or QA to Development is a critical -- and undervalued -- part of the problem re-creation and resolution process, impacting how quickly a problem will be resolved. Yet most IT organizations currently lack this collaboration and rely on manual, limited communication of the problems. A major global CIO survey showed that:

  • Only 31 percent of CIOs see cooperation across technology silos and 81 percent believe there is a need to bridge gaps so that IT as a whole can take a more unified approach to problem solving.
  • When it comes to notifying Development about known problems, 60 percent of organizations rely on manual handoff methods.

This lack of collaboration and the manual sharing of information can prolong resolution time and increase application backlogs, both of which can be detrimental to the business. This is especially critical because technology failures are plaguing businesses at alarming rates. In a separate survey, Compuware found that 48 percent of IT executives reported a performance issue daily and 81 percent indicated they experienced the same failure multiple times.

Compuware is helping to solve this age-old issue by uniting the tools used to find problems with those used to fix them. Using Compuware APM for Mainframe (Strobe and PurePath for z/OS CICS) and Abend-AID, Operations and QA teams can quickly pinpoint the root cause of a mainframe application performance problem or exception. Operations will initiate a "fix request" right from their dashboard, which automatically gathers the contextual insights about the issue. The request is sent to the Compuware Workbench, a modernized development environment, where Development can access the full suite of Compuware's Developer Productivity solutions to re-create, debug and ultimately fix the problem.

This new functionality provides seamless collaboration between Operations and Development, a cornerstone of a DevOps model that many customers are starting to incorporate into their IT environments. Compuware Strobe and the Compuware Workbench play key roles in supporting the new find-and-fix capabilities and have individually-announced new capabilities as well.

"We know from our recent research that CIOs are experiencing frequent application failures and increasing difficulty resolving problems," said Kris Manery, Senior Vice President and General Manager, Compuware Mainframe Solutions. "Furthering our commitment to the z/OS platform, we are not only providing IT teams with complete visibility of application performance across the delivery chain, but we're also enabling Development to get the key details they need to quickly re-create, debug, test and ultimately resolve exceptions and problems. We believe these advancements will lead to significant productivity gains and faster time-to-market for our customers."

Webinar

Compuware and IBM Systems Magazine will host a Webinar Jan. 23 at 11 a.m. EST to highlight how this new functionality can improve collaboration, quality and time-to-market. To register for the event, click here.

About the Compuware Mainframe Solutions

Compuware's Mainframe solutions help the world's leading organizations maximize developer productivity, minimize costs and deliver better service. The Solutions are available within the Compuware Workbench, an open development environment that features an intuitive and easy-to-use graphical user interface. Workbench makes common mainframe tasks faster and simpler to perform for both experienced mainframers as well as those new to the mainframe, enabling companies to develop new services faster, more efficiently and with higher quality utilizing existing resources.

About Compuware APM for Mainframe

Compuware APM for Mainframe is the industry's first and only 24/7 end-to-end performance monitoring solution that traces every transaction from the browser through distributed tiers and deep into the mainframe. Compuware APM for Mainframe unites PurePath for z/OS with Compuware Strobe to provide an exclusive level of visibility into mainframe applications that includes CICS and Java transaction performance with deep root-cause analysis. With unparalleled visibility across the enterprise, organizations can view the impact distributed code has on mainframe workload, enabling them to reduce MIPS and postpone upgrades, speed mean time to resolution and improve customer satisfaction. For more information, visit www.compuware.com/apm4mainframe.

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Compuware Corporation

Compuware is the technology performance company, and we exist solely to help our customers optimize the performance of their most important and innovative technologies—those that drive their businesses forward. Today, more than 7,100 companies, including many of the world's largest organizations, depend on Compuware and our new-generation approach to performance management to do just that. Learn more at www.compuware.com.

Press Contact

Mary McCarthy, Public Relations Manager,
Compuware - Mainframe Solutions,
, (313) 227-8188

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