OMAHA, Neb., Feb. 10, 2014 (GLOBE NEWSWIRE) -- West, a leading provider of technology-driven communication services, announced today that Gartner, Inc. has positioned the company in the Leaders Quadrant of its 2013 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing Services.(1)
West offers a complete Business Process Outsourcing offering comprised of over 18,000 agents from 41 centers globally and an additional 7,200 home-based agents. The Company has both exceptional experience in deploying and managing agent solutions, and the ability to provide superior long-term support to its clients.
"We believe this recognition from Gartner confirms the value that both mid-market and large scale enterprise clients are finding in our broad portfolio of applications and services. West has a proven track record of deploying world class agent solutions and outstanding support in this market," said Steve Stangl, President West Communication Services. "We deliver the industry's best solutions that assist our clients in improving the performance of their business."
An innovative pioneer in omnichannel communication and customer engagement solutions, West delivers industry leading cloud infrastructure – interconnected with agent solutions and proprietary and partner collaboration and messaging tools – to create the most valuable and powerful communications solutions.
According to Gartner, "Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact center BPO services, a superior market share (among the top 10 providers in regions where they compete), and solid references for CM contact center BPO services worldwide, including a cross section of vertical industries. Leaders also have superior investments in innovative CM contact center BPO service offerings, business/pricing models and service delivery models. They have a superior understanding of client needs and of current market conditions and they are actively building competencies to sustain their leadership position in the CM contact center BPO market across multiple regions."
For more information and a copy of the report, please visit westinteractive.com/company/news-gartner-magic-quadrant.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
(1) Gartner Magic Quadrant for Customer Management Contact Center BPO, TJ Singh, December 24, 2013.
About West Corporation
West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.