SAN FRANCISCO, April 2, 2014 (GLOBE NEWSWIRE) -- According to Service Performance Insight's "The 2014 Professional Services Maturity™ Benchmark" out of 238 participating organizations, thirteen firms (5%) significantly outperformed the benchmark average by excelling in all five service performance dimensions – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations.
The Top 13 firms outperformed their peers and the benchmark average with significantly higher profit, larger projects and more satisfied clients.
|Best-of-the-Best PSO Comparison|
|Measurement||Top 13 Firms||All Others Average||Advantage|
|Average revenue per project||$413K||$178K||132%|
|Size of deal pipeline to forecast||309%||184%||68%|
|Annual revenue per employee||$236K||$150K||57%|
|Projects delivered on-time||84%||77%||9%|
For the past five years, Service Performance Insight has conducted in-depth analysis of the top 5% of PS Maturity™ benchmark participants to uncover the reasons for their superlative performance. Each year, the top 5% have been named the "Best-of-the-Best" based on superior PS Maturity™ benchmark scores.
SPI Research is proud to announce the 2014 top performers:
"The complete 184 page report, which contains 227 insightful charts and tables, is now available for $995." Click here to purchase.
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
Jeanne Urich 650.342.4690 www.spiresearch.com
Service Performance Insight
Hillsborough, California, UNITED STATES
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