BALTIMORE, Md., June 27, 2014 (GLOBE NEWSWIRE) -- via PRWEB - E-Complish, a leader in the payment technology industry, has released its latest Infographic: Phone Payment Mistakes You Didn't Know You Were Making.
Most companies use IVRs, or Interactive Voice Response for short, as a reliable and efficient payment collection system. To keep costs low and to free up internal resources, IVRs are a cost-saving option for many small businesses. Like most payment technologies, however, more goes into the product design than one might think.
In order to create an effective IVR payment system, it's essential to understand the customer base and their specific needs by testing the system. To create the infographic, E-Complish invested in a fifteen-year study to ensure their payment systems are reliable and meet the needs of their customer base, from the geography to payment type and use of vocabulary.
"IVRs are a highly-developed and trusted payment system technology," said Stephen Price, CEO of E-Complish. "Our infographic shows the steps we took in our fifteen-year study to ensure our payment systems function effective and efficiently. We are dedicated to the idea that, when companies adopt our payment systems, they're getting the best product on the market."
To view the infographic, visit: http://bit.ly/1qfODCY
For more information about E-Complish's phone payment solutions, visit http://www.e-complish.com/solutions/by-business-needs/automated-phone-payments/
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E-Complish, LLC: Since 1998, E-Complish has helped businesses increase profit and communicate more efficiently with customers through its unique financial services, quickly becoming one of the nation's most reliable and secure payment partners. For more information about E-Complish, visit http://www.e-complish.com
This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/06/prweb11979932.htm