SEATTLE, July 10, 2014 (GLOBE NEWSWIRE) -- Envision, with 20 years of innovation and experience in the contact center customer interaction optimization space, today announces eight new customers that have transformed their contact centers with Click2Coach Cloud, a unique cloud-based workforce optimization solution.
Within just a few short weeks, these new customers have recorded and analyzed more than 1,500,000 minutes of customer calls. Envision's Click2Coach Cloud model enables smaller contact centers of any size to utilize the same features and functionality that the largest enterprises also utilize. These eight recent customers bring teams from three to 96 agents and are able to benefit from Click2Coach Cloud's scalable design.
1st United, Applied Perceptions, Di Central, Insurance Specialists, JB Hunt, Mitsubishi Caterpillar Forklift America Inc., Seattle Metropolitan Credit Union and a major collections agency have all begun to utilize Click2Coach Cloud's unique enterprise functionality.
"In the 90 days we have been using Click2Coach, we have gained countless insights," said Jason Stone, a Network Administrator for Applied Perceptions. "Having desktop recording, performance management, agent analytics and the ability to create video-based coaching packages at a price that makes sense to us has provided a measurable ROI."
The continued momentum comes along with the return of Rodney Kuhn, founder of Envision, who steps back into the CEO role following a brief sabbatical.
"I'm excited to return to Envision working with the brilliant people we have. We have tremendous momentum with our products and customers and I look forward to bringing value for new and existing customers," Kuhn said. "We will continue to be focused on supporting and growing our customer base, delivering world class enterprise WFO functionality in the cloud at a price point that makes sense for customers."
Click2Coach Cloud is a complete recording, evaluation, coaching and agent analytics application that enables contact centers to capture phone, CTI, application workflow and desktop data. The software collects the right data from customer interactions to provide insight into operations and trends, which enables businesses to take action for improvement throughout the organization. Additionally, the ability to deploy this solution in a browser-based application saves businesses up to $100,000 of startup costs and weeks of installation because it bypasses the need for expensive hardware, installation services and product licenses to integrate into legacy phone systems.
These recent customers span several unique industries, which demonstrates the flexibility Click2Coach Cloud offers for contact centers of any size. The average installation Envision has of the eight customers using Click2Coach Cloud is 25 agents, which is a size traditional workforce optimization solutions simply could not support due to cost.
For more information about Click2Coach Cloud visit http://www.envisioninc.com/click2coachcloud.
About Envision
Since 1994, Envision has been providing solutions to optimize organizations by turning data from customer communications into action, which makes an intelligent impact on your business and leads to exceptional customer experiences. Data from phone, e-mail, chat and social media interactions can help quickly identify trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions to optimize your workforce with our integrated, web-based solution, which includes voice of the customer analysis, performance management, desktop analytics, speech analytics, compliance recording, quality management, workforce management and coaching and eLearning. For more information, visit envisioninc.com.