20th Annual NRC Picker Patient-Centered Care Symposium highlights how rapid healthcare changes impact staff engagement and influence the patient experience through inspiring, action-oriented topics

Special anniversary event takes place September 7-9 in San Diego. Keynote speakers to discuss topics related to happiness and staff engagement. Providers and professionals to share best practices around patient experience improvement, care coordination, and organizational financial health.

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| Source: National Research Corporation

SAN DIEGO, July 23, 2014 (GLOBE NEWSWIRE) -- Healthcare innovators from around the world will soon gather together for the 20th Annual NRC Picker Patient-Centered Care Symposium at the San Diego Marriott Marquis & Marina to discuss the latest in patient experience improvement. The event, hosted by National Research Corporation, takes place September 7-9 and focuses on knowledge sharing and networking, highlights healthcare best practices, and provides insight into improving the patient and family experience through topics meant to inspire attendees to action.

This year's keynote speaker, Shawn Achor, will kick off the conference Sunday afternoon with his presentation entitled, "The Happiness Advantage: Linking Positive Brains to Performance." Shawn is one of the world's leading experts on the connection between happiness and success and has become a popular, renowned speaker lecturing in more than 50 countries. Shawn is the author of the New York Times bestselling book, The Happiness Advantage, and founded GoodThinkInc to share his research around the world.

In addition to Achor, Jenn Lim, CEO and Chief Happiness Officer of Zappos, will present "Delivering Happiness," which is derived from her best-selling book that has been recognized by The New York Times, USA Today, and Wall Street Journal. With the success of her book, she has become a popular speaker with organizations including Twitter, Pixar, and Stanford.

Other leading healthcare industry speakers will present at Symposium. Evelyn Ferrer, Director of Patient Experience at Driscoll Children's Hospital, will share best practices related to improving the pediatric experience and Sean Keyser, Vice President of Operational Improvement at Novant Health, will discuss how to design the patient experience to reflect the patient's voice.

The event will also feature an awards banquet recognizing clients for their improvement initiatives and accomplishments on Sunday evening. The Innovative Best Practice and Path to Excellence awards are given to National Research clients that showcase best practices that result in significant improvements in patient-centered care and healthcare outcomes.

Symposium has been hosted annually by National Research since 1994. For more information and to register, visit www.nationalresearch.com/2014symposium.

About Symposium

The NRC Picker Patient-Centered Care Symposium provides an opportunity for healthcare professionals to network and share best practices related to improving the patient experience across the healthcare continuum. The event encompasses leading professional speakers, hands-on breakout sessions, and topical agenda items that cover the latest trends in healthcare.

About National Research Corporation

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

Recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.

Scott Smith
Director of Marketing
National Research Corporation
800-388-4264