Transcom closes divestment of its Austrian Credit Management Services operations

Luxembourg, 31 July 2014 – Transcom today announced the successful closing of
the divestment of its Austrian Credit Management Services operations (CMS
Austria) to the private equity investor HANNOVER Finanz Group, for €15.0 million
on a cash and debt free basis. CMS Austria had a turnover of €16.3 million in
2013.

This transaction is in line with Transcom’s strategy to focus on its core
business – outsourced customer care solutions (CRM).

“I am pleased to announce that the divestment of CMS Austria completes the
strategic review of Transcom’s Credit Management Services (CMS) operations. A
number of country units have been divested: CMS Germany, CMS Czech, CMS Poland,
and now CMS Austria. Other units have been restructured in order to be
integrated with Transcom’s customer care operations: CMS UK, CMS Sweden, and CMS
Norway. The parts that have been incorporated with our CRM operations are
characterized by services that can be efficiently delivered within the context
of our core CRM business model. Finally, we have decided that CMS Denmark will
continue to be managed and further developed within Transcom,” commented Johan
Eriksson, Transcom’s President and CEO.

For further information, please contact:

Johan Eriksson, President and CEO
Telephone +46 70 776 80 22

Pär Christiansen, CFO
Telephone +46 70 776 80 16

Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
About Transcom

Transcom is a global customer experience specialist, providing customer care,
sales, technical support and credit management services through our extensive
network of contact centers and work-at-home agents. We are 29,000 customer
experience specialists at 57 contact centers across 24 countries, delivering
services in 33 languages to over 400 international brands in various industry
verticals. Transcom WorldWide S.A. Class A and Class B shares are listed on the
NASDAQ OMX Stockholm Exchange under the symbols TWW SDB A and TWW SDB B.