PHOENIX, Ariz., Aug. 31, 2014 (GLOBE NEWSWIRE) -- via PRWEB - The online reputation management firm of Reputation Maxx knows that due to unforeseen and oftentimes unfortunate circumstances, individuals and businesses can find themselves in the midst of an online reputation crisis. This sort of issue can come about when a client is attacked by a former disgruntled employee, they rub a client the wrong way, a scandal breaks out about them and a host of other reasons. Whatever the crisis may be, the fundamental first steps to take when reacting to the issue remain the same. These key steps are as follows:
1. Remain Calm
One of the worst things that a person or business can do during a reputation crisis is to react without thinking. Oftentimes, people will say extremely nasty and hurtful things about the way that the company conducts business, attacks on an executive's character and other hurtful expressions of speech. It is important to ignore these attacks as much as possible, and to react, when the time is right, in a calm and collected manner.
"The worst thing you can do is to hurl insults back at the people who are attacking you," said bad reputation expert and CEO of Reputation Maxx, Walter Halicki. "That's what they want - to get a rise out of you. It's important to stay calm and be professional at all times."
2. Be Truthful
Online reputation crises often come about because a company or individual has been dishonest in some way. If this fact does come to light, the best thing to do is to tell the truth, apologize for any wrong-doings, correct any mistakes that might have happened and look forward to the future. It is imperative to keep a positive outlook and demeanor at all times.
3. Don't Do It Alone
Yet another mistake that lots of corporations and individuals make is trying to tackle an online reputation crisis alone. The bad reputation experts at Reputation Maxx share that while many companies have a public relations department in-house, they rarely have the experience needed to deal with a wide-spread reputation crisis. With the help of a professional firm, the situation can be brought under control faster than it would have been, and can sometimes be stopped before the proverbial volcano erupts.
Reputation Maxx is a leading online reputation management firm located in Phoenix, Arizona and is part of a fine family of companies including JW Maxx Solutions, Prensa Ahora and Enterate Ahora. For more information on the bad reputation management services that Reputation Maxx provides, visit https://reputationmaxx.com
This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/PhoenixReputation/ReputationMaxx/prweb12134539.htm