WATERLOO, Ontario, Sept. 10, 2014 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that it is powering an innovative, customer-focused mobile solution for US LBM Holdings, LLC, one of the largest and fastest growing lumber and building materials distributors in the United States. The solution, designed to improve contractor efficiency, combines advanced delivery route management and mobile handheld capabilities to help better manage construction projects.
"In our dynamic industry, many orders expect delivery within 24 hours. It is paramount to our success that we meet those expectations and provide great customer service," said Senthil Arumugam, Vice President of Logistics and Inventory Management at US LBM. "By working with Descartes, we now have a solution that gives our highly mobile customers accurate and extensive real-time visibility into the details and timing of their construction site deliveries. We believe this mobile delivery management system is among the first available in our industry and will help our customers be more productive."
US LBM is using Descartes Route Planner™'s dynamic delivery planning and execution capabilities and Descartes Mobile™'s real-time two-way update capability to help improve its customer service and productivity. Descartes' solutions have helped US LBM in many locations to improve on-time delivery from 70% to 95% while decreasing costs by over 10%. The enhanced fleet visibility made possible by integrated GPS-tracking has helped US LBM to turnaround trucks more than 30% faster, resulting in better customer responsiveness and improved utilization.
US LBM's integrated mobile customer application offers a number of important services to manage orders. It integrates tightly with Descartes' solution to provide real-time delivery updates, proof of delivery and automated exception notifications. Paperless proof of delivery, enhanced by picture and signature capture functionality, has significantly reduced the number of customer calls and claims, and has helped US LBM to save tens of thousands of dollars every month with better delivery claim resolution.
"We're pleased to work with leading companies, such as US LBM, who believe that focusing on the customer delivery experience is key to their business success," said Chris Jones, EVP Marketing and Services at Descartes. "US LBM has leveraged Descartes' real-time delivery route planning, execution and mobile solutions to achieve a classic 'win-win' – improved customer satisfaction with more accurate and timely visibility into delivery times, as well as improved fleet efficiency and effectiveness."
Please click the below link to view the video featuring first-hand accounts from US LBM and their customers; https://www.descartes.com/video-us-lbm
About US LBM Holdings, LLC
US LBM currently consists of 13 leading building material distributors serving the Midwest, Northeast, Southeast, Mid-Atlantic, and Western U.S. in 11 states with more than 70 locations. Our primary focus is on customers that require specialized services, such as custom homebuilders and professional remodelers as well as multifamily and commercial contractors.
US LBM is one of the fastest growing companies in our industry and is recognized as the 13th largest lumber and building materials distributor in the U.S. The US LBM model is to serve as a platform for further investments and acquisitions in the pro dealer market—preferably in partnership with current ownership/management. US LBM encourages those individual businesses to continue their entrepreneurial spirit while enjoying the capital and other resources of a much larger national organization. Learn more at www.uslbm.com.
About Descartes
Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 173,000 connected parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.
Cautionary Statement Regarding Forward-Looking Statements
This release contains forward-looking information within the meaning of applicable securities laws ("forward-looking statements") that relate to Descartes' solution offering and potential benefits derived therefrom; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, "Certain Factors That May Affect Future Results" in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada from time to time. If any such risks actually occur, they could materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purpose of providing information about management's current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based, except as required by law.