ATLANTA, Sept. 10, 2014 (GLOBE NEWSWIRE) -- Today Aptean launched the Financial Regulations Hub, featuring exclusive content dedicated to helping guide financial services companies on navigating Consumer Financial Protection Bureau (CFPB) regulations and compliance guidelines.
The Consumer Financial Protection Bureau (CFPB) provides regulations, monitors customer complaints and enforces specific guidelines for the betterment of U.S. consumer affairs in the financial industry. According to a July, 2014 Forrester Research, Inc. report, it is likely that there will be a substantial rise in the volume of complaints as customers continue to discover that there are avenues for complaining about financial services products and companies.
"The Consumer Finance Protection Bureau may be a new agency, but it's not wasting any time fining financial institutions for fraud and deceptive practices. Some fines have been as high as $2 billion, with leads coming in from regulators such as HUD, OCC, and the FTC, as well as customer complaints," writes Renee Murphy, senior analyst, Forrester, in "Listen to Your Customers to Meet Financial Regulations."
The Forrester report is available on the Financial Regulations Hub, along with additional content focused on leveraging complaints management solutions to improve the customer experience as well as overall business processes:
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How to Recover When the Customer Experience Breaks: webinar archive with Aptean Vice President of CRM Matt Keenan and customer service guru Shep Hyken.
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Utilizing Complaints to Improve the Customer Experience: written by Matt Keenan, published in Bank Systems & Technology.
- The Complaint Calculator: an online calculator to help financial services organizations determine the impact customer complaints can have on revenue.
About Aptean
Aptean helps businesses profit, innovate and grow where the work gets done—in the call center, on the floor of the factory, at the end of the assembly line. That's where Aptean's CRM, ERP and Supply Chain software applications enable nearly 5,000 customers to satisfy their customers, operate more efficiently and stay at the forefront of their industry. Aptean is where software WORKS. For more information, visit www.aptean.com.