AMSTERDAM, Netherlands, Sept. 11, 2014 (GLOBE NEWSWIRE) -- IBC (Hall 7, Booth #J20) -- Avid® (OTC:AVID) today launched The Avid Advantage, a major service and delivery initiative delivered by a newly formed Avid Global Services organization. The Avid Advantage is a key element of Avid Everywhere™, and represents an unprecedented approach that sets a higher standard for service across the industry. With this program, Avid is rolling out a host of expanded and flexible services, support, and education programs to help customers maximize and accelerate the return on their investment with complete flexibility, and deepen their joint collaboration with Avid. The company aims to provide customers with the ongoing expertise and assistance they need to ensure continued success.
"With the Avid Advantage, we are committed to matching the revolutionary technology innovation in Avid Everywhere with an all new industry standard for service and customer collaboration," said Rick Lowenstein, senior vice president of Avid Global Services. "The Avid Global Services team is completely focused on helping our customers drive to faster success and maximum ROI, and we're already seeing success—having cut our case backlog in half over the past six months."
The Avid Advantage offers a dramatically expanded and flexible range of services and programs, and is available worldwide in nearly every country, supporting seven languages, 24 hours a day, seven days a week, 365 days a year through the following teams:
Professional Services
Comprised of the industry's leading domain experts and thought leaders, the Avid Professional Services team partners with customers to customize solutions and workflows, install new systems, optimize network infrastructure, and achieve the highest possible value from Avid solutions. New professional services offerings include:
- Operational efficiency consulting
- Network readiness assessment
- Business continuity planning
- Health check services
- Customized solutions designed by Avid Labs
Customer Care (formerly Customer Success/Support)
From comprehensive online self-help tools, including the expansive Knowledge Base of tech support articles and how-to videos, to multi-tiered Avid Advantage support plans and pay-per-incident tech support, Avid Customer Care is announcing a variety of enhanced and expanded resources to help customers stay productive, including:
- Redesigned Support section on avid.com
- Enhancements to the Avid Knowledge Base, including more finely tuned searches, article filtering, how-to videos, and articles
- New processes for faster case resolution
Avid Education (formerly Training)
Avid Education now offers customers the choice to take training and certification courses at an Avid facility, Avid Learning Partner location, or online. With new training options and locations, customers now have more flexibility in choosing how, where, and when they receive their Avid education. As part of The Avid Advantage, Avid Education is announcing new certifications for iNEWS and Avid MediaCentral Platform development.
About Avid
Through Avid Everywhere, Avid delivers the industry's most open, innovative and comprehensive media platform connecting content creation with collaboration, asset protection, distribution and consumption for the most listened to, most watched and most loved media in the world—from the most prestigious and award-winning feature films, music recordings, and television shows, to live concerts and news broadcasts. Industry leading solutions include Pro Tools®, Media Composer®, ISIS®, Interplay®, and Sibelius®. For more information about Avid solutions and services, visit www.avid.com, connect with Avid on Facebook, Twitter, YouTube, LinkedIn, Google+; or subscribe to Avid Blogs.
© 2014 Avid Technology, Inc. All rights reserved. Avid, the Avid logo, Avid Everywhere, Interplay, ISIS, Media Composer, Pro Tools, and Sibelius are trademarks or registered trademarks of Avid Technology, Inc. or its subsidiaries in the United States and/or other countries. The Interplay name is used with the permission of the Interplay Entertainment Corp. which bears no responsibility for Avid products. All other trademarks are the property of their respective owners.