HERNDON, Va., Sept. 18, 2014 (GLOBE NEWSWIRE) -- ePlus inc. (Nasdaq:PLUS) today announced that its subsidiary, ePlus Technology, inc., has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ePlus for delivering outstanding customer service to customers in the United States.
"We're proud of this 12th annual acknowledgement by Cisco for providing an exceptional customer experience," said Jerry McIntosh, senior vice president of advanced technology solutions for ePlus Technology. "A keen focus on service delivery is at the center of our offering to customers—as we plan, build, support, and optimize Cisco advanced technologies. We look forward to maintaining these high standards as we continue to provide integrated solutions for security, enterprise network, collaboration, private cloud, and data center/virtualization."
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre- and post-sales support capabilities—critical factors in choosing a trusted partner.
ePlus is a Cisco Gold Certified Partner with Cisco Master Specializations in Security, Collaboration, Cloud Builder, and Managed Services. ePlus has Cisco Powered designations in Managed Unified Communications, Managed Business Security, and Managed Security Services. In addition, ePlus holds Cisco Advanced Specializations in Data Center Architecture, Data Center Networking Infrastructure, Borderless Network Architecture, Routing and Switching, Security, Content Security, and Unified Communications. ePlus also holds Cisco Authorized Technology Provider designations in Data Virtualization, TelePresence Video Master, Physical Security (Video Surveillance and Access Control), Identity Services Engine, Enterprise Mobility Services Platform, and Telehealth Reseller as well as Cisco Authorized Partner status in Service Provider Video and Digital Media System. ePlus has consistently been recognized by Cisco for Excellence in Customer Satisfaction. For more information about Cisco solutions from ePlus, visit www.eplus.com/cisco.
About ePlus inc.
ePlus is a leading integrator of technology solutions. ePlus enables organizations to optimize their IT infrastructure and supply chain processes by delivering complex information technology solutions, which may include managed and professional services and products from top manufacturers, flexible financing, and proprietary software. Founded in 1990, ePlus has more than 950 associates serving commercial, state, municipal, and education customers nationally. The Company is headquartered in Herndon, VA. For more information, visit www.eplus.com, call 888-482-1122, or email info@eplus.com. Connect with ePlus on Facebook at www.facebook.com/ePlusinc and on Twitter at www.twitter.com/ePlus.
ePlus® and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners. Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
Statements in this press release that are not historical facts may be deemed to be "forward-looking statements." Actual and anticipated future results may vary materially due to certain risks and uncertainties, including, without limitation, possible adverse effects resulting from financial market disruption and general slowdown of the U.S. economy such as our current and potential customers delaying or reducing technology purchases, increasing credit risk associated with our customers and vendors, reduction of vendor incentive programs, and restrictions on our access to capital necessary to fund our operations; our ability to consummate and integrate acquisitions; the possibility of goodwill impairment charges in the future; significant adverse changes in, reductions in, or losses of relationships with major customers or vendors; the demand for and acceptance of, our products and services; our ability to adapt our services to meet changes in market developments; our ability to implement comprehensive plans for the integration of sales forces, cost containment, asset rationalization, systems integration and other key strategies; our ability to reserve adequately for credit losses; our ability to secure our electronic and other confidential information; future growth rates in our core businesses; our ability to protect our intellectual property; the impact of competition in our markets; the possibility of defects in our products or catalog content data; our ability to adapt to changes in the IT industry and/or rapid change in product standards; our ability to realize our investment in leased equipment; our ability to hire and retain sufficient qualified personnel; and other risks or uncertainties detailed in our reports filed with the Securities and Exchange Commission. All information set forth in this press release is current as of the date of this release and ePlus undertakes no duty or obligation to update this information.