Transcom signs agreement with Claro in Peru, expanding its domestic Latin American business

Luxembourg, 21 October, 2014 – Transcom today announced a strategic partnership
in Peru with Claro, a subsidiary of América Móvil, a leading wireless services
provider in Latin America.

Transcom will manage inbound customer service on behalf of Claro from its Lima
site in Peru. Services under the new agreement with Claro will be ramped up
successively in the next few months. As a result, Transcom expects its Lima site
to reach full utilization during the first quarter of 2015, contributing to
improved profitability in Latin America.

“I am very pleased to announce this agreement with Claro, giving Transcom the
opportunity to deliver value by creating positive experiences for our client’s
customers. Also, this agreement will contribute to higher capacity utilization
and margin expansion in our Latin American operations. It also illustrates our
strategy to expand in domestic markets in Latin America, complementing the
offshore services we deliver from our Latin American centers on behalf of
clients in Spain. Our objective is to grow in new attractive markets, diversify
our client base, and raise our seat capacity utilization as we increasingly
serve clients across several time zones from our centers in Latin America”,
commented Johan Eriksson, Transcom’s president and CEO.

For further information, please contact:

Johan Eriksson, President and CEO
Telephone +46 70 776 80 22

Pär Christiansen, CFO
Telephone +46 70 776 80 16

Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
About Transcom

Transcom is a global customer experience specialist, providing customer care,
sales, technical support and collections services through our extensive network
of contact centers and work-at-home agents. We are 29,000 customer experience
specialists at 54 contact centers across 23 countries, delivering services in 33
languages to over 400 international brands in various industry verticals.
Transcom WorldWide S.A. Class A and Class B shares are listed on the Nasdaq
Stockholm Exchange under the symbols TWW SDB A and TWW SDB B.