BUFFALO, N.Y., Jan. 15, 2015 (GLOBE NEWSWIRE) -- Castel Communications, LLC, today announced they will be sponsoring and speaking at The Future Contact Center Summit taking place at the Omni Orlando Resort at ChampionsGate, Orlando, FL, January 26 – 30, 2015. The Future Contact Center Summit showcases emerging trends, customer needs, business imperatives and unites industry professionals in driving clear visions toward advancing service excellence.
Selected to speak, Castel will address industry concerns including business compliance, agent performance and revenue benefits relating to utilizing LIVE speech analysis on customer/agent calls. "Through Castel's business readiness plan, a company and all departments within it, can look at the solution and determine the performance objectives for each part of the business," stated Tom Quattrini, Vice President, Customer Support. "Companies look closely at speech analytics to ensure the solution can monitor and detect the absence and/or presence of events and alert the necessary personnel to get involved (agent, supervisor, QA, etc.) to ensure the risk associated with the event is neutralized. Ensuring events are detected and escalated appropriately can make or break a business' success. Castel understands and delivers a solution that brings the value and assurance needed to continue to drive a business' success criteria."
Attendees are invited to booth #602 to learn more about Castel Detect™ speech analysis and other Castel solutions including digital voice recording, dial suite and manual dialing platform.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/category/newsroom/.
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