BOSTON, Jan. 27, 2015 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (Nasdaq:LOGM) will host an interactive webinar with two customer engagement experts who will discuss the latest trends and best practices for optimizing customer care.
Constellation Research analysts R. "Ray" Wang and Natalie Petouhoff will headline "5 Ways to Deliver Exceptional Customer Care in 2015" on Tuesday, January 27 at 1 – 2 PM ET. They will explore how businesses and professionals can deliver great, consistent customer experiences that drive retention, revenue and margins.
The webinar will cover:
- Digital disruption and the emergence of mobile in customer care
- Why next generation customer experience has to be customer-centric
- How delivering ubiquitous customer care requires support when and where customers are
- Why the choice of channels is up to the customer, not the company
- Chat vs. phone – why you need both to reduce costs and improve the experience
For more information and to register for the LogMeIn webinar, please visit: event registration
R. "Ray" Wang is the Principal Analyst, Founder, and Chairman of Constellation Research. He's also the author of the blog "A Software Insider's Point of View." With viewership in the tens of millions of page views a year, his blog provides insight into how disruptive technologies and new business models such as digital transformation impact brands, enterprises, and organizations.
Dr. Natalie Petouhoff is Vice President and Principal Analyst at Constellation Research. She works with Fortune 100 and 500 leadership teams to create strategic marketing and customer experience solutions that engage customers, build brands and grow businesses. She leads executive workshops on not only choosing the right software, but also understanding how to derive ROI from customer lifetime value initiatives and social media / digital customer engagement.
LogMeIn (Nasdaq:LOGM) transforms the way people work and live through secure connections to the computers, devices, data, and people that make up their digital world. The company's cloud services free millions of people to work from anywhere, empower IT professionals to securely embrace the modern cloud-centric workplace, give companies new ways to reach and support today's connected customer, and help businesses bring the next generation of connected products to market.
LogMeIn is headquartered in Boston's Innovation District with offices in Australia, Hungary, India, Ireland, and the UK.