Transcom strengthens management team to support growth, operational performance improvements and innovation

Stockholm, February 5, 2015

Transcom today announced that it is strengthening its executive management team
in order to increase focus and accountability in areas of vital importance to
the company’s continued success. The following changes will be implemented
during the next few months.

  · Transcom’s executive management team will now include a Chief Operating
Officer (COO), a Chief Commercial Officer (CCO) and an HR Director.
  · Pär Christiansen has been appointed new COO, with overall responsibility for
Transcom’s Group-wide operational processes. As part of his new role, Pär will
also assume overall responsibility for global IT operations. Pär Christiansen
will remain in his current position as CFO until a new CFO has been appointed.
The search for Transcom’s new CFO is in progress.
  · A Chief Commercial Officer (CCO) will be added to the executive team. The
CCO will be responsible for further strengthening Transcom’s position as a
strategic partner for our clients. The search for Transcom’s new CCO is
underway. In the interim, Roberto Boggio is assuming the CCO role, in addition
to his role as General Manager for the Central & South Europe region.
  · The new Group HR Director will be responsible for implementing Transcom’s
human resources strategy across its global organization. The search for a new HR
Director has started.

“Transcom’s fundamental objective is to create shareholder value through
profitable growth. During the past few years, we have focused on improving the
company’s financial and operational stability, creating a solid foundation for
the future. I am happy with the results we have achieved so far, not least in
terms of profitability, which is steadily improving. Our results for Q4 2014,
which we released today, confirm the positive trend with a significant
improvement in our operating margin.

“We are now exiting the turnaround phase, initiated at the end of 2011, with
strong operational and financial momentum. Our objective is to increase revenue
organically, while continuing to improve our operational efficiency in order to
strengthen margins. The organizational changes we are announcing today will
support the execution of our plans going forward.

“Our new COO will have overall responsibility for ensuring that Transcom’s
global business operations are efficient and effective and that the Group’s
resources are managed in the best possible way. One particular area of focus
during 2015 is to drive margins through maximizing our process and technology
scalability, not least by increasing the degree of process and system
standardization across our global operations.

“Transcom’s new CCO will be instrumental in meeting our future growth objectives
by further strengthening Transcom’s position as a strategic partner for our
clients, while creating value in four key areas: building global accounts,
creating expertise in selected verticals, driving growth of non-voice services,
and securing commercial excellence. Our industry is changing fast. Customer
needs are evolving and client requirements are shifting from a transactional
focus towards quality and value, e.g. empowered agents, high value-added
services, analytics and vertical solutions. We also see rapid growth of non
-voice multichannel and automated services, requiring more advanced technology
platforms as well as process innovation. Our CCO will have a key role in
ensuring that we have the right capabilities to keep up with the rapid pace of
change in our industry, bringing new and innovative solutions to the market
quickly.

“Every year, Transcom hires thousands of new people on whom our business results
depend. It is not an exaggeration to say that people truly make all the
difference in our business. An engaged, skilled and motivated workforce is key
to meeting our ambitious goals. Transcom’s Group HR Director is responsible for
implementing our human resources strategy and values by planning and managing
human resources programs across our global organization”, commented Johan
Eriksson, Transcom’s President and CEO.

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Transcom WorldWide AB (publ) discloses the information provided herein pursuant
to the Securities Market Act and/or the Financial Instruments Trading Act. The
information was submitted for publication on February 5, 2015 at 08:30 AM CET.

For further information, please contact:

Johan Eriksson, President and CEO
Telephone +46 70 776 80 22

Pär Christiansen, CFO
Telephone +46 70 776 80 16

Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
About Transcom

Transcom (http://www.transcom.com/) is a global customer experience specialist,
providing customer care, sales, technical support and collections services
through our extensive network of contact centers and work-at-home agents. We are
29,000 customer experience specialists at 54 contact centers across 23
countries, delivering services in 33 languages to over 400 international brands
in various industry verticals. Transcom WorldWide AB’s share is listed on the
Nasdaq Stockholm Exchange under the ticker symbol TWW.