ATLANTA, March 3, 2015 (GLOBE NEWSWIRE) -- Aptean has been named to the 2015 KMWorld 100, an annual list of the "Companies That Matter in Knowledge Management." Aptean's Knova solution enables companies to quickly resolve customer service issues by creating a personalized search process—one which provides not just answers, but resolutions. Knova is ideal for large customer service and support organizations that process complex queries across multiple channels.
"Knova is an Aptean solution that has helped our customers establish interactive Customer Experience standards that extend throughout their entire organization," said Kim Eaton, Aptean CEO. "This is the thirteenth year in a row that Knova has been included in the KMWorld 100– a testament to Aptean's history of customer service innovation as Knova has continued to expand in functionality and create value for our customers."
Knova's patented technology is backed by a resolution workbench for customer-facing agents, a comprehensive support portal for customer self-help, a knowledge repository designed for rapid capture and easy editing, and tight integration with CRM systems. The adaptive search and navigation system capabilities of Knova provide easy access to all relevant content across the enterprise.
The KMWorld 100 is the result of a year-long collaborative effort among a select group of colleagues, analysts, system integrators and users. Now in its 15th year, the list features a broad spectrum of technologies with a shared goal of providing innovative solutions to meet customers' evolving needs.
"The criteria for inclusion on the list varies, but each of those listed have things in common. Each has either helped to create a market, redefine it, enhance or extend it," said Hugh McKellar, KMWorld Editor-in-Chief. "They all share a fundamental motivation to innovatively meet and anticipate the widely diverse needs of customers with robust solutions to meet evolving customer requirements challenges."
The full list of 100 Companies That Matter in Knowledge Management is featured in the March issue of KMWorld and found online at www.kmworld.com.
About Aptean
Aptean helps businesses profit, innovate and grow where the work gets done—in the call center, on the floor of the factory, at the end of the assembly line. That's where Aptean's CRM, Complaints Management, ERP and Supply Chain software applications enable nearly 5,000 customers to satisfy their customers, operate more efficiently and stay at the forefront of their industry. Aptean is where software WORKS. For more information, visit www.aptean.com.