BOSTON, Aug. 3, 2015 (GLOBE NEWSWIRE) -- LogMeIn, Inc.'s (Nasdaq:LOGM) flagship remote support offering, LogMeIn Rescue, has entered into an agreement with LG as part of their enterprise-focused LG GATE program, enabling IT personnel to quickly, easily and securely gain remote access to fully control Android-based LG smartphones and help the owner troubleshoot their device. By partnering with LG, LogMeIn Rescue provides IT with a secure, more flexible, and hands on approach to supporting LG devices.
In addition to seeing what's happening on the user's mobile device screen, LogMeIn Rescue allows support technicians to actually take control and operate the LG device. This capability becomes necessary to change settings and configurations in order to fix a problem, show a user how to do something or install new apps.
"The ability to remotely control an LG phone is a huge time saver for IT departments who are charged with supporting an ever-increasing array of devices that employees are bringing to work. Now with LogMeIn Rescue, the IT staff has the ability to effectively support customers in an efficient and cost-effective manner," said Michael Lombardo, vice president of sales and marketing from LG Electronics MobileComm USA. "We believe LogMeIn's technology, team and vision are a great match for LG and will allow us to continue to create great experiences for our customers, even at the enterprise level."
LG's premium G Series line of smartphones, such as the new LG G4, provides people with a mix of productivity tools and entertainment features. Now, with LogMeIn Rescue support, LG smartphones are ideal for work and personal use.
IT departments that use LogMeIn Rescue as their support tool can instruct users to download the app, thereby giving instant access to that device. After installing LogMeIn Rescue on their phone, the user starts the app and connects with the support technician. At that point, the technician will ask for permission to access the mobile phone. Once permission is granted, the technician will be able to see and control everything that is happening on that phone, as if the technician is holding it in their hand.
"Since we first introduced LogMeIn Rescue, one of our goals has been to cut down the amount of time and effort required to support devices, while increasing end-user satisfaction and productivity by helping them get their problems solved quickly," said Dave Campbell, Senior Director of Products at LogMeIn. "We are very pleased to be working with LG to bring these capabilities to their users through their enterprise phone program."
The LogMeIn Rescue app is available as a free download in the Google Play store. The ability to support LG phones is included in the current subscription cost for LogMeIn Rescue with mobile support capabilities, which starts at $1749 per year. The LogMeIn Rescue app will work on smartphones operating Android version 4.0 and newer.
About LogMeIn, Inc.
LogMeIn Inc. (Nasdaq:LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco and Sydney.
LogMeIn and join.me are registered trademarks of LogMeIn in the U.S. and other countries.