SALT LAKE CITY, UTAH, Sept. 15, 2015 (GLOBE NEWSWIRE) -- In just 10 months since its formation, MaritzCX™ has completed the unification of its software platform, combining the best customer experience (CX) technologies from Allegiance and Maritz Research to create the new MaritzCX Platform.
"Market demand has pushed us months ahead of the game," said Jason Taylor, chief technology officer at MaritzCX. "We have aggressively expanded engineering and innovation to keep up with the excitement and requests from our clients. We have scaled the platform globally to now handle more than 42,000 transactions per second – that means we can run the world's largest customer experience programs concurrently without impacting the responsiveness and performance of the platform."
The SaaS-based MaritzCX Platform is powered by big data technologies that deliver immediate insights for CX programs of all sizes. The platform enables organizations around the world to increase customer retention, conversion, and lifetime value by quickly collecting omni-channel customer information, analyzing the complex data in near real time, turning it into a cohesive view of the customer experience, and making it available to everyone in the organization. Customers' data is fully protected locally in their operating country through the use of secure and compliant datacenters.
MaritzCX Platform usage has grown 50 percent since late 2014, supporting more than 1.5 million users, and surveying customers in 72 languages. The new MaritzCX Platform enhancements benefit executives, managers, as well as frontline employees.
Executives see tangible results earlier through:
Managers sense behaviors and trends faster and guide teams toward what needs to happen next through:
Frontline teams act more quickly and personally to improve customer satisfaction, and increase sales opportunities through:
"We have taken full advantage of the software, development, and engineering that came from both Allegiance and Maritz Research," said Carine Clark, president and CEO of MaritzCX. "The resulting MaritzCX Platform is the most complete, flexible, and scalable solution available for holistic CX. Our technology focus has also accelerated all aspects of our business, including wider adoption, faster implementations, more efficient engagements, more integrated research, broader services, and our ability to deliver more immediate results."
MaritzCX offers a broad portfolio of software solutions and supporting services for building and extending global CX programs, including CX needs assessments, journey mapping, data cleansing, action planning, and full managed service capabilities.
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About MaritzCX
MaritzCX™ software and services help organizations see, sense, and act on the experiences and desires of every customer to increase retention, conversion, and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise, and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations and delivers the world's broadest CX software and services business. For more information, visit www.maritzcx.com.
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