BOSTON, Nov. 03, 2015 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (Nasdaq:LOGM) today introduced Rescue In-App Support which allows companies to integrate support functionality into their mobile apps on iOS and Android. Designed to optimize the support experience, the new Rescue In-App Support allows support staff to quickly and easily view the end users app resulting in faster diagnosis, resolutions and ultimately happier customers. The announcement was made at FUSION 15 happening this week (November 1-4) at the Hyatt Regency in New Orleans.
Following the launch of Rescue Lens earlier this year, Rescue In-App Support is the latest innovation in LogMeIn’s Support of Things initiative, which looks to help businesses rethink how they support and engage with customers as more and more devices become connected. Designed to help companies along their IoT evolution, the initiative focuses on ways to support smart devices of today and connected products of tomorrow, while providing a natural transition path for yet-to-be – or even soon-to-be – connected offerings. Continuing this momentum, LogMeIn plans to roll out video capabilities to the Rescue Mobile SDK in 2016.
“Mobile apps have become the primary user interface for the IoT and app-centric businesses today, but the ability to provide service and support experiences in mobile apps is nonexistent,” said Dave Campbell, Senior Director of Products, LogMeIn. “Creating exceptional support experiences requires companies to be where their customers are. Rescue In-App Support lets businesses put remote support in any mobile app to support connected devices. Technicians can engage app users anywhere, see their screen and support in-app which potentially can provide massive benefits for first contact resolution and customer satisfaction.”
Rescue In-App Support is offered as part of the mobile offering of LogMeIn Rescue, a premium tech support solution used by some of the world’s biggest and most demanding help desks. By providing mobile and IoT application developers a new way to build support channels directly into the user experience, they will be able to deliver an intuitive, seamless customer support experience directly within the application environment -- easing support issues and increasing customer satisfaction.
Features include:
- Mobile SDK – customizable software development kit which allows easy integration of Rescue into iOS and Android apps
- In-App Chat – establish channels and support users via chat directly from the app
- In-App Remote View - gain remote view access to the end users’ app in order to quickly identify the issue
- Annotation - pinpoint the exact location within the app on the end users’ screen to help with application set-up or to address a support issue.
- Diagnostics – display mobile device level information to support technician
- No Download Required – get the support directly within the app, no additional downloads or toggling back and forth required.
"The timing for this is on-point. The utilization of apps at Frontier is on the uptick, and I think we are just on the leading edge of an era of significant growth in their use. Right now most of our app use is service related, but we see growth coming in all of our products, be it service or IoT products," said Steve Leven, Project Manager, Frontier Communications.
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Available now, the In-App Support (SDK) is offered as part of LogMeIn Rescue + Mobile
About LogMeIn, Inc.
LogMeIn, Inc. (Nasdaq:LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco and Sydney.
LogMeIn, LogMeIn Rescue and BoldChat are registered trademarks and Xively and Rescue Lens are trademarks of LogMeIn in the U.S. and other countries.