Five9 Announces Revenue Growth of 27% and Positive Adjusted EBITDA for the Fourth Quarter of 2015


Q4 LTM Enterprise Subscription Revenue Increased 38% Year-Over-Year

Record Annual Revenue of $128.9 Million, Up 25% Year-Over-Year

SAN RAMON, Calif., Feb. 23, 2016 (GLOBE NEWSWIRE) -- Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud software for the enterprise contact center market, today reported results for the fourth quarter and fiscal year ended December 31, 2015.

Business Highlights

  • Q4 revenue increased 27% year-over-year to $36.0 million
  • Q4 adjusted gross margin improved by nearly 680 basis points year-over-year to 61.4%
  • Achieved positive adjusted EBITDA in Q4 with a nearly 1,900 basis point margin improvement year-over-year
  • 2015 average new enterprise deal size of approximately $450,000 in annual recurring revenue, up from an average of $350,000 in 2014

“2015 was an outstanding year for Five9.  We finished the year with an exceptional fourth quarter that exceeded our expectations across all key metrics, including achieving positive adjusted EBITDA three quarters earlier than expected.  This achievement of delivering solid top line growth while generating increasing operating leverage underscores the strength of our business model. Throughout the year we experienced increasing momentum in our enterprise business as evidenced by 38% growth in our enterprise subscription revenue and an average new enterprise deal size of approximately $450,000 in annual recurring revenue.  We believe cloud penetration in the enterprise market is accelerating due to an increasing push towards modernization, which includes a shift to the cloud for both CRM solutions like Salesforce.com and Oracle, as well as contact center solutions like Five9. Given our strong position in the market, Five9 is well positioned to benefit from these growth catalysts in 2016 and beyond.”

- Mike Burkland, President and CEO, Five9

Fourth Quarter 2015 Financial Results

  • Total revenue for the fourth quarter of 2015 increased 27% to $36.0 million compared to $28.3 million for the fourth quarter of 2014.
  • Annual dollar-based retention rate for the period ended December 31, 2015 was 96%.
  • GAAP gross margin was 56.6% in the fourth quarter of 2015 compared to 48.6% for the same period in 2014.
  • Adjusted gross margin was 61.4% for the fourth quarter of 2015 compared to 54.6% for the same period in 2014.
  • Adjusted EBITDA for the fourth quarter of 2015 was $1.2 million, or 3.5% of revenue, compared to a loss of $(4.3) million, or (15.3)% of revenue, for the fourth quarter of 2014.
  • GAAP net loss for the fourth quarter of 2015 was $(3.5) million, or $(0.07) per share, compared to a GAAP net loss of $(9.4) million, or $(0.19) per share, for the fourth quarter of 2014.
  • Non-GAAP net loss for the fourth quarter of 2015 was $(1.6) million, or $(0.03) per share, compared to a non-GAAP net loss of $(6.8) million, or $(0.14) per share, for the fourth quarter of 2014.

A reconciliation of the non-GAAP financial measures to their related GAAP financial measures is set forth in the tables attached to this release.

2015 Financial Results

  • Total revenue for 2015 increased 25% to $128.9 million, compared to $103.1 million in 2014.
  • GAAP gross margin was 53.8% for 2015, compared to 47.0% for the prior year.
  • Adjusted gross margin was 59.1% for 2015, compared to 52.7% for the prior year.
  • Adjusted EBITDA for 2015 was a loss of $(5.3) million, compared to a loss of $(22.7) million in 2014.
  • GAAP net loss for 2015 was $(25.8) million, or $(0.52) per share, compared to GAAP net loss of $(37.8) million, or $(1.00) per diluted share, in 2014.
  • Non-GAAP net loss for 2015 was $(16.5) million, or $(0.33) per share, compared to non-GAAP net loss of $(32.3) million, or $(0.86) per diluted share, in 2014.

Business Outlook

  • For the full year 2016, Five9 expects to report:
    • Revenue in the range of $148 to $151 million
    • GAAP net loss in the range of $(20.1) to $(23.1) million, or a loss of $(0.39) to $(0.44) per share
    • Non-GAAP net loss in the range of $(11.0) to $(14.0) million, or $(0.21) to $(0.27) per share

  • For the first quarter of 2016, Five9 expects to report:
    • Revenue in the range of $35.5 to $36.5 million
    • GAAP net loss in the range of $(5.4) to $(6.4) million, or a loss of $(0.10) to $(0.12) per share
    • Non-GAAP net loss in the range of $(3.2) to $(4.2) million, or a loss of $(0.06) to $(0.08) per share

Conference Call Details

Five9 will discuss its fourth quarter and fiscal year 2015 results today, February 23, 2016, via teleconference at 4:30 p.m. Eastern Time.  To access the call (ID 1501564), please dial: 800-817-8873 or 719-325-2492.  An audio replay of the call will be available through March 8, 2016 by dialing 888-203-1112 or 719-457-0820 and entering access code 1501564.  A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K, and will be posted to our web site, prior to the conference call.

A webcast of the call will be available on the Investor Relations section of the Company’s website at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures.  Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies.  Five9 considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the company, exclusive of unusual events, as well as factors that do not directly affect what we consider to be our core operating performance.  The company’s management uses these measures to (i) illustrate underlying trends in the company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the company’s business and evaluating its performance.  In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented for supplemental informational purposes only for understanding the company's operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures to the most directly comparable GAAP measure attached to this release.

Forward Looking Statements

This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer, including statements regarding the enterprise shift to the cloud for CRM and contact center solutions and Five9’s market position, and the first quarter 2016 and full year 2016 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) our quarterly and annual results may fluctuate significantly, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock;  (ii) we may be unable to attract new clients or sell additional services and functionality to our existing clients or could experience a reduction in seats or revenues from existing clients;  (iii) our recent rapid growth may not be indicative of our future growth and we may fail to manage our growth effectively;  (iv) the markets in which we participate are highly competitive and we may be unable to compete effectively;  (v) we may be unable to manage our technical operations infrastructure, which could cause our existing clients to experience service outages, cause our new clients to experience delays in the deployment of our solution and subject us to, among other things, claims for credits or damages;  (vi) a decline in our dollar-based retention rate could cause our revenues and gross margins to decrease and our net loss to increase and we may be required to spend more money to grow our client base to maintain our revenues; (vii) sales of our solutions to larger organizations may require longer sales and implementation cycles and we may be unable to offer the configuration and integration services or customized features and functions required by larger organizations, which could delay or prevent sales of our solution to them;  (viii) downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern;  (ix) third-party telecommunications and internet service providers on which we rely may fail to provide our clients and their customers with reliable telecommunication services and connectivity to our cloud contact center software;  (x) we may be unable to achieve or sustain profitability, including on an adjusted EBITDA basis ; (xi) we may be unable to secure additional financing on favorable terms, or at all, to meet our future capital needs; and (xii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent quarterly report on Form 10-Q. Such forward looking statements speak only as of the date hereof and readers should not unduly rely on such statements.  We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.


FIVE9, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
     
  December 31,
2015
 December 31,
2014
  (Unaudited)  
ASSETS    
Current assets:    
Cash and cash equivalents $  58,484  $  58,289 
Short-term investments      20,000 
Accounts receivable, net   10,567    8,335 
Prepaid expenses and other current assets   2,184    1,960 
Total current assets   71,235    88,584 
Property and equipment, net   13,225    12,571 
Intangible assets, net   2,041    2,553 
Goodwill   11,798    11,798 
Other assets   934    1,428 
Total assets $  99,233  $  116,934 
     
LIABILITIES AND STOCKHOLDERS’ EQUITY    
Current liabilities:    
Accounts payable $   2,569  $  4,179 
Accrued and other current liabilities   7,911    7,318 
Accrued federal fees   5,684    7,215 
Sales tax liability   1,262    297 
Revolving line of credit   12,500    
Notes payable   7,212    3,146 
Capital leases   4,972    4,849 
Deferred revenue   6,413    5,346 
Total current liabilities   48,523    32,350 
Revolving line of credit — less current portion      12,500 
Sales tax liability — less current portion   1,915    2,582 
Notes payable — less current portion   17,327    22,778 
Capital leases — less current portion   4,606    4,423 
Other long-term liabilities   582    548 
Total liabilities   72,953    75,181 
Stockholders’ equity:    
Common stock   51    49 
Additional paid-in capital   180,649    170,286 
Accumulated deficit   (154,420)   (128,582)
Total stockholders’ equity   26,280    41,753 
Total liabilities and stockholders’ equity $  99,233  $  116,934 

 

FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
         
  Three Months Ended Twelve Months Ended
  December 31,
2015
 December 31,
2014
 December 31,
2015
 December 31,
2014
  (Unaudited) (Unaudited) (Unaudited)  
                 
Revenue $  36,033  $  28,274  $  128,868  $  103,102 
Cost of revenue   15,635    14,540    59,495    54,661 
Gross profit   20,398    13,734    69,373    48,441 
Operating expenses:        
Research and development   5,580    5,828    22,659    22,110 
Sales and marketing   10,720    9,453    42,042    37,445 
General and administrative   6,433    6,763    25,822    24,416 
Total operating expenses   22,733    22,044    90,523    83,971 
Loss from operations   (2,335)   (8,310)   (21,150)   (35,530)
Other income (expense), net:        
Interest expense   (1,198)   (1,175)   (4,727)   (4,161)
Interest income and other   28    146    100    245 
Change in fair value of convertible preferred and common stock warrant liabilities            1,745 
Total other income (expense), net   (1,170)   (1,029)   (4,627)   (2,171)
Loss before income taxes   (3,505)   (9,339)   (25,777)   (37,701)
Provision for income taxes   13    33    61    85 
Net loss $  (3,518) $  (9,372) $  (25,838) $  (37,786)
Net loss per share:        
Basic and diluted $  (0.07) $  (0.19) $  (0.52) $   (1.00)
Shares used in computing net loss per share:        
Basic and diluted   50,764    49,003    50,141    37,604 


FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
     
  Twelve Months Ended
  December 31,
2015
 December 31,
2014
  (Unaudited)  
Cash flows from operating activities:    
Net loss $  (25,838) $   (37,786)
Adjustments to reconcile net loss to net cash used in operating activities:    
Depreciation and amortization   7,388    6,463 
Provision for doubtful accounts   171    76 
Stock-based compensation   7,730    6,753 
Loss on disposal of property and equipment   10    1 
Non-cash interest expense   350    293 
Changes in fair value of convertible preferred and common stock warrant liabilities      (1,745)
Others   36    (7)
Changes in operating assets and liabilities:    
Accounts receivable   (2,410)   (1,390)
Prepaid expenses and other current assets   (224)   (216)
Other assets   (312)   (128)
Accounts payable   (1,610)   300 
Accrued and other current liabilities   426    1,863 
Accrued federal fees and sales tax liability   441    440 
Deferred revenue   1,038    1,012 
Other liabilities   (135)   (208)
Net cash used in operating activities   (12,939)   (24,279)
Cash flows from investing activities:    
Purchases of property and equipment   (1,116)   (1,025)
Decrease (increase) in restricted cash   806    (25)
Purchase of short-term investments   (20,000)   (49,992)
Proceeds from maturity of short-term investments   40,000    30,000 
Net cash provided by (used in) investing activities   19,690    (21,042)
Cash flows from financing activities:    
Net proceeds from IPO, net of payments for offering costs      71,459 
Proceeds from exercise of common stock options and warrants   1,266    1,212 
Proceeds from sale of common stock under ESPP   1,369    660 
Proceeds from notes payable      19,536 
Repayments of notes payable   (3,447)   (1,556)
Payments of capital leases   (5,744)   (5,449)
Net cash provided by (used in) financing activities   (6,556)   85,862 
Net increase in cash and cash equivalents   195    40,541 
Cash and cash equivalents:    
Beginning of period   58,289    17,748 
End of period $  58,484  $  58,289 


RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT
(Unaudited, in thousands)
         
  Three Months Ended Twelve Months Ended
  December 31,
2015
 December 31,
2014
 December 31,
2015
 December 31,
2014
         
GAAP gross profit $  20,398  $  13,734  $  69,373  $  48,441 
GAAP gross margin  56.6%  48.6%  53.8%  47.0%
Non-GAAP adjustments:        
Depreciation   1,396    1,204    5,599    4,787 
Intangibles amortization   87    87    351    351 
Stock-based compensation   227    176    866    542 
Out of period adjustment for accrued federal fees      235       235 
Adjusted gross profit $  22,108  $  15,436  $  76,189  $  54,356 
Adjusted gross margin  61.4%  54.6%  59.1%  52.7%

 

RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA
(Unaudited, in thousands)
         
  Three Months Ended Twelve Months Ended
  December 31,
2015
 December 31,
2014
 December 31,
2015
 December 31,
2014
         
GAAP net loss $  (3,518) $  (9,372) $  (25,838) $  (37,786)
Non-GAAP adjustments:        
Depreciation and amortization   1,863    1,605    7,388    6,463 
Stock-based compensation   1,720    1,957    7,730    6,753 
Interest expense   1,198    1,175    4,727    4,161 
Interest income and other   (28)   (146)   (100)   (245)
Provision for income taxes   13    33    61    85 
Change in fair value of convertible preferred and common stock warrant liabilities      —       (1,745)
Reversal of contingent sales tax liability (G&A)            (2,766)
Accrued FCC charge (G&A)            2,000 
Out of period adjustment for accrued federal fees (COR)      235       235 
Out of period adjustment for sales tax liability (G&A)   —    183    765    183 
Adjusted EBITDA $  1,248  $  (4,330) $  (5,267) $  (22,662)


RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET LOSS
(Unaudited, in thousands, except per share data)
         
  Three Months Ended Twelve Months Ended
  December 31,
2015
 December 31,
2014
 December 31,
2015
 December 31,
2014
         
GAAP net loss $  (3,518) $  (9,372) $  (25,838) $  (37,786)
Non-GAAP adjustments:        
Stock-based compensation   1,720    1,957    7,730    6,753 
Intangibles amortization   128    128    512    512 
Non-cash interest expense   90    83    350    293 
Change in fair value of convertible preferred and common stock warrant liabilities   —          (1,745)
Reversal of contingent sales tax liability (G&A)   —          (2,766)
Accrued FCC charge (G&A)   —          2,000 
Out of period adjustment for accrued federal fees (COR)   —    235       235 
Out of period adjustment for sales tax liability (G&A)   —    183    765    183 
Non-GAAP net loss $  (1,580) $  (6,786) $  (16,481) $  (32,321)
Non-GAAP net loss per share:        
Basic and diluted $  (0.03) $  (0.14) $  (0.33) $  (0.86)
Shares used in computing non-GAAP net loss per share:        
Basic and diluted   50,764    49,003    50,141    37,604 


SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION
(Unaudited, in thousands)
             
  Three Months Ended
  December 31, 2015 December 31, 2014
  Stock-Based
Compensation
 Depreciation Intangibles
Amortization
 Stock-Based
Compensation
 Depreciation Intangibles
Amortization
             
Cost of revenue $  227  $  1,396  $  87  $  176  $  1,204  $  87 
Research and development   401    140       527    75    — 
Sales and marketing   370    25    29    455    21    29 
General and administrative   722    174    12    799    177    12 
Total $  1,720  $  1,735  $  128  $  1,957  $   1,477  $  128 
             
  Twelve Months Ended
  December 31, 2015 December 31, 2014
  Stock-Based
Compensation
 Depreciation Intangibles
Amortization
 Stock-Based
Compensation
 Depreciation Intangibles
Amortization
             
Cost of revenue $  866  $  5,599  $  351  $  542  $  4,787  $  351 
Research and development   1,790    455       1,931    229    
Sales and marketing   1,800    92    114    1,510    82    114 
General and administrative   3,274    730    47    2,770    853    47 
Total $  7,730  $  6,876  $  512  $  6,753  $  5,951  $  512 


RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET LOSS – GUIDANCE
(Unaudited, in thousands, except per share data)
         
  Three Months Ending Year Ending
  March 31, 2016 December 31, 2016
  Low High Low High
         
GAAP net loss $   (5,391) $  (6,391) $  (20,139) $  (23,139)
Non-GAAP adjustments:        
Stock-based compensation   1,972    1,972    8,296    8,296 
Intangibles amortization   128    128    500    500 
Non-cash interest expense   91    91    343    343 
Non-GAAP net loss $  (3,200) $  (4,200) $  (11,000) $  (14,000)
         
GAAP net loss per share, basic and diluted $  (0.10) $  (0.12) $  (0.39) $  (0.44)
Non-GAAP net loss per share, basic and diluted $  (0.06) $  (0.08) $  (0.21) $  (0.27)
Shares used in computing GAAP and non-GAAP net loss per share:        
Basic and diluted   51,416    51,416    52,308    52,308 

  


            

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