BUFFALO, N.Y., June 27, 2016 (GLOBE NEWSWIRE) -- Today Castel Communications, LLC, announced they will be speaking this week at the 17th Annual Call Center Week Conference and Expo taking place at The Mirage, Las Vegas. This year’s event focuses upon personalizing and predicting the needs of the customer.
“Contact center interaction analytics demand is the NOW technology many companies are utilizing to ensure customer experience excellence and consistent agent performance,” states Paul Maggioli, Chief Technology Officer for Castel. “Live speech analytics solutions available to businesses today provide immediate insight into the conversation, effectively changing the outcome of that interaction. Results include impact of customer brand loyalty, customer purchase/paying decisions, agent empathy/behavior modifications and much more.”
On Wednesday, June 29, 2016 at 11:50 am at The Mirage, Castel will lead a discussion with attendees as to how contact centers are improving quality assurance and customer engagement through the use of speech analytics. Attendees are encouraged to also visit Castel at booth #701 and learn more about Castel Detect™ Live Speech Analytics and Castel Explore™ Transcription Speech Analytics solutions.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/castel-info/.
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