Five9 Reports Third Quarter Total Revenue Growth of 27%


LTM Enterprise Subscription Revenue Growth Accelerates to 43%

YTD GAAP Operating Cash Flow Improves by $16.9M

 Raises 2016 Guidance for Revenue and Bottom Line

SAN RAMON, Calif., Nov. 01, 2016 (GLOBE NEWSWIRE) -- Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud software for the enterprise contact center market, today reported results for the third quarter 2016 ended September 30, 2016.

Third Quarter 2016 Financial Results

  • Total revenue for the third quarter of 2016 increased 27% to a record $41.0 million, compared to $32.3 million for the third quarter of 2015
  • GAAP gross margin was 56.6% for the third quarter of 2016, compared to 54.1% for the third quarter of 2015
  • Adjusted gross margin was 61.5% for the third quarter of 2016, compared to 59.4% for the third quarter of 2015
  • GAAP net loss for the third quarter of 2016 was $(3.9) million, or $(0.07) per share, compared to a GAAP net loss of $(6.0) million, or $(0.12) per share, for the third quarter of 2015
  • Non-GAAP net loss for the third quarter of 2016 was $(0.2) million, or $(0.00) per share, compared to a non-GAAP net loss of $(3.9) million, or $(0.08) per share, for the third quarter of 2015
  • GAAP operating cash flow for the third quarter of 2016 was $1.7 million, compared to a GAAP operating cash outflow of $(3.2) million for the third quarter of 2015
  • Adjusted EBITDA for the third quarter of 2016 was $2.7 million, or 6.7% of revenue, compared to a loss of $(1.1) million, or (3.4)% of revenue, for the third quarter of 2015

“Our third quarter results were once again outstanding.  Our revenue grew 27% year-over-year resulting in record revenue of $41.0 million.  This revenue growth was driven primarily by the continued acceleration in our enterprise business, which delivered 43% growth in LTM enterprise subscription revenue and which drives high marginal profitability.  Additionally, Five9 was once again named a leader in this year’s Gartner Magic Quadrant for Contact Center as a Service, North America, published on October 24th, and we were positioned highest on ability to execute. We see this as further validation of our leadership position in the enterprise market. We believe we are still in the early days of a massive push towards modernization of customer service and contact center technologies.  Given our leadership position in this market and the strong momentum in our business, we are again raising 2016 guidance.”

- Mike Burkland, President and CEO, Five9

Q3 Business Highlights

  • Third quarter record for enterprise bookings
  • LTM enterprise subscription revenue grew 43% year-over-year, up from 35% in the year ago period
  • LTM enterprise revenue increased to 68% of total revenue, up from 63% in the year ago period
  • Annual dollar-based retention rate was 100%, up from 95% in the year ago period

Business Outlook

  • For the full year 2016, Five9 expects to report:
    • Revenue in the range of $159.2 to $160.2 million, up from the prior guidance range of $155.8 to $157.8 million that was previously provided on August 3, 2016
    • GAAP net loss in the range of $(15.8) to $(16.8) million, including a $1.0 million write-off of unamortized fees and discounts as well as a prepayment penalty from the termination of our prior term debt facility, or a loss of $(0.30) to $(0.32) per share, improved from the prior guidance range of $(17.8) to $(19.8) million, or a loss of $(0.34) to $(0.38) per share, that was previously provided on August 3, 2016
    • Non-GAAP net loss in the range of $(4.5) to $(5.5) million, or $(0.09) to $(0.11) per share, improved from the prior guidance range of $(6.5) to $(8.5) million, or $(0.12) to $(0.16) per share, that was previously provided on August 3, 2016
  • For the fourth quarter of 2016, Five9 expects to report:
    • Revenue in the range of $41.3 to $42.3 million
    • GAAP net loss in the range of $(3.5) to $(4.5) million, or a loss of $(0.07) to $(0.09) per share
    • Non-GAAP net loss in the range of $(0.8) to $(1.8) million, or a loss of $(0.02) to $(0.03) per share

Conference Call Details

Five9 will discuss its third quarter 2016 results today, November 1, 2016, via teleconference at 4:30 p.m. Eastern Time.  To access the call (ID 2120093), please dial: 888-437-9362 or 719-325-2492.  An audio replay of the call will be available through November 15, 2016 by dialing 888-203-1112 or 719-457-0820 and entering access code 2120093.  A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K, and will be posted to our web site, prior to the conference call.

A webcast of the call will be available on the Investor Relations section of the Company’s website at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures.  We calculate adjusted gross profit by adding back the following items to gross profit: depreciation, amortization, and stock-based compensation expenses.  We calculate adjusted EBITDA by adding back the following items to net loss: depreciation, amortization, interest expense, income tax expense, stock-based compensation expense, and interest and other, which consists primarily of interest income and foreign exchange gains and losses.  We calculate non-GAAP operating income (loss) as operating loss excluding stock-based compensation, amortization of acquisition intangibles and an immaterial one time out of period adjustment for sales taxes.  We calculate non-GAAP net loss as net loss excluding stock-based compensation, amortization of acquisition intangibles, extinguishment of debt, amortization of debt discount and issuance costs, and an immaterial one time out of period adjustment for sales taxes. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies.  Five9 considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of unusual events, as well as factors that do not directly affect what we consider to be our core operating performance.  The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance.  In addition, investors often use similar measures to evaluate the operating performance of a company.  Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company's operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP.  Please see the reconciliation of non-GAAP financial measures set forth herein and attached to this release.

Forward Looking Statements

This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer, including statements regarding Five9’s market position, customer service and contact center market trends, increasing demand for Five9’s solutions, and the fourth quarter 2016 and full year 2016 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) our quarterly and annual results may fluctuate significantly, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock;  (ii) we may be unable to attract new clients or sell additional services and functionality to our existing clients or could experience a reduction in seats or revenues from existing clients;  (iii) our recent rapid growth may not be indicative of our future growth and we may fail to manage our growth effectively;  (iv)  we may not be able to grow our sales and support staff sufficiently to continue to grow our business; (v) the markets in which we participate are highly competitive and we may be unable to compete effectively;  (vi) we may be unable to manage our technical operations infrastructure, which could cause our existing clients to experience service outages, cause our new clients to experience delays in the deployment of our solution and subject us to, among other things, claims for credits or damages;  (vii) a decline in our dollar-based retention rate could cause our revenues and gross margins to decrease and our net loss to increase and we may be required to spend more money to grow our client base to maintain our revenues; (viii) sales of our solutions to larger organizations may require longer sales and implementation cycles and we may be unable to offer the configuration and integration services or customized features and functions required by larger organizations, which could delay or prevent sales of our solution to them;  (ix) downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern;  (x) third-party telecommunications and internet service providers on which we rely may fail to provide our clients and their customers with reliable telecommunication services and connectivity to our cloud contact center software;  (xi) we may be unable to achieve or sustain profitability; (xii) we may be unable to secure additional financing on favorable terms, or at all, to meet our future capital needs; and (xiii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent quarterly report on Form 10-Q. Such forward looking statements speak only as of the date hereof and readers should not unduly rely on such statements.  We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

 
FIVE9, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
 
  September 30, 2016 December 31, 2015
  (Unaudited)  
ASSETS    
Current assets:    
Cash and cash equivalents $57,333  $58,484 
Accounts receivable, net 12,899  10,567 
Prepaid expenses and other current assets 4,097  2,184 
Total current assets 74,329  71,235 
Property and equipment, net 13,690  13,225 
Intangible assets, net 1,657  2,041 
Goodwill 11,798  11,798 
Other assets 1,225  934 
Total assets $102,699  $99,233 
     
LIABILITIES AND STOCKHOLDERS’ EQUITY    
Current liabilities:    
Accounts payable $3,609  $2,569 
Accrued and other current liabilities 10,500  7,911 
Accrued federal fees 5,873  5,684 
Sales tax liability 1,307  1,262 
Revolving line of credit   12,500 
Notes payable 1,070  7,212 
Capital leases 5,634  4,972 
Deferred revenue 8,838  6,413 
Total current liabilities 36,831  48,523 
Revolving line of credit — less current portion 32,594   
Sales tax liability — less current portion 1,591  1,915 
Notes payable — less current portion 470  17,327 
Capital leases — less current portion 4,902  4,606 
Other long-term liabilities 532  582 
Total liabilities 76,920  72,953 
Stockholders’ equity:    
Common stock 53  51 
Additional paid-in capital 192,415  180,649 
Accumulated deficit (166,689) (154,420)
Total stockholders’ equity 25,779  26,280 
Total liabilities and stockholders’ equity $102,699  $99,233 


FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited, in thousands, except per share data)
 
  Three Months Ended Nine Months Ended
  September 30,
2016
 September 30,
2015
 September 30,
2016
 September 30,
2015
         
Revenue $40,982  $32,287  $117,883  $92,835 
Cost of revenue 17,790  14,812  51,164  43,860 
Gross profit 23,192  17,475  66,719  48,975 
Operating expenses:        
Research and development 6,041  5,473  17,642  17,079 
Sales and marketing 12,925  10,797  38,268  31,322 
General and administrative 6,143  6,087  18,561  19,389 
Total operating expenses 25,109  22,357  74,471  67,790 
Loss from operations (1,917) (4,882) (7,752) (18,815)
Other income (expense), net:        
Interest expense (961) (1,235) (3,357) (3,529)
Extinguishment of debt (1,026)   (1,026)  
Interest income and other 12  119  (66) 72 
Total other income (expense), net (1,975) (1,116) (4,449) (3,457)
Loss before income taxes (3,892) (5,998) (12,201) (22,272)
Provision for (benefit from) income taxes (2) 50  68  48 
Net loss $(3,890) $(6,048) $(12,269) $(22,320)
Net loss per share:        
Basic and diluted $(0.07) $(0.12) $(0.24) $(0.45)
Shares used in computing net loss per share:        
Basic and diluted 52,708  50,369  52,078  49,931 


FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited, in thousands)
 
  Nine Months Ended
  September 30, 2016 September 30, 2015
Cash flows from operating activities:    
Net loss $(12,269) $(22,320)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:    
Depreciation and amortization 6,302  5,525 
Provision for doubtful accounts 58  157 
Stock-based compensation 6,927  6,010 
Loss on disposal of property and equipment 1  10 
Loss on extinguishment of debt 1,026   
Amortization of debt discount and issuance costs 221  260 
Accretion of interest 11   
Others (10) 40 
Changes in operating assets and liabilities:    
Accounts receivable (2,383) (1,149)
Prepaid expenses and other current assets (1,927) (957)
Other assets (25) (178)
Accounts payable 1,039  (1,329)
Accrued and other current liabilities 2,749  788 
Accrued federal fees and sales tax liability (90) 161 
Deferred revenue 2,449  192 
Other liabilities (75) (83)
Net cash provided by (used in) operating activities 4,004  (12,873)
Cash flows from investing activities:    
Purchases of property and equipment (973) (689)
(Increase) Decrease in restricted cash (60) 806 
Purchase of short-term investments   (20,000)
Proceeds from maturity of short-term investments   40,000 
Net cash (used in) provided by investing activities (1,033) 20,117 
Cash flows from financing activities:    
Proceeds from exercise of common stock options 4,050  419 
Proceeds from sale of common stock under ESPP 792  680 
Repayments of notes payable (23,866) (2,622)
Proceeds from revolving line of credit 32,594   
Payment of prepayment penalty and related fees (368)  
Payments for debt issuance costs (206)  
Payments of capital leases (4,618) (4,509)
Repayments on revolving line of credit (12,500)  
Net cash used in financing activities (4,122) (6,032)
Net (decrease) increase in cash and cash equivalents (1,151) 1,212 
Cash and cash equivalents:    
Beginning of period 58,484  58,289 
End of period $57,333  $59,501 


FIVE9, INC.
RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT
(Unaudited, in thousands, except percentages)
 
  Three Months Ended Nine Months Ended
  September 30,
2016
 September 30,
2015
 September 30,
2016
 September 30,
2015
         
GAAP gross profit $23,192  $17,475  $66,719  $48,975 
GAAP gross margin 56.6% 54.1% 56.6% 52.8%
Non-GAAP adjustments:        
Depreciation 1,580  1,382  4,700  4,203 
Intangibles amortization 88  88  264  264 
Stock-based compensation 357  233  951  639 
Adjusted gross profit $25,217  $19,178  $72,634  $54,081 
Adjusted gross margin 61.5% 59.4% 61.6% 58.3%


RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA
(Unaudited, in thousands)
 
  Three Months Ended Nine Months Ended
  September 30,
2016
 September 30,
2015
 September 30,
2016
 September 30,
2015
         
GAAP net loss $(3,890) $(6,048) $(12,269) $(22,320)
Non-GAAP adjustments:        
Depreciation and amortization 2,140  1,840  6,302  5,525 
Stock-based compensation 2,519  1,945  6,927  6,010 
Interest expense 961  1,235  3,357  3,529 
Extinguishment of debt 1,026    1,026   
Interest income and other (12) (119) 66  (72)
Provision for (benefit from) income taxes (2) 50  68  48 
Out of period adjustment for sales tax liability (G&A)       765 
Adjusted EBITDA $2,742  $(1,097) $5,477  $(6,515)


FIVE9, INC.
RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING INCOME (LOSS)
(Unaudited, in thousands)
 
  Three Months Ended Nine Months Ended
  September 30,
2016
 September 30,
2015
 September 30,
2016
 September 30,
2015
         
Loss from operations $(1,917) $(4,882) $(7,752) $(18,815)
Non-GAAP adjustments:        
Stock-based compensation 2,519  1,945  6,927  6,010 
Intangibles amortization 129  128  384  $384 
Out of period adjustment for sales tax liability (G&A)       765 
Non-GAAP operating income (loss) $731  $(2,809) $(441) $(11,656)


RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET LOSS
(Unaudited, in thousands, except per share data)
 
  Three Months Ended Nine Months Ended
  September 30,
2016
 September 30,
2015
 September 30,
2016
 September 30,
2015
         
GAAP net loss $(3,890) $(6,048) $(12,269) $(22,320)
Non-GAAP adjustments:        
Stock-based compensation 2,519  1,945  6,927  6,010 
Intangibles amortization 129  128  384  384 
Amortization of debt discount and issuance costs 43  89  221  260 
Extinguishment of debt 1,026    1,026   
Out of period adjustment for sales tax liability (G&A)       765 
Non-GAAP net loss $(173) $(3,886) $(3,711) $(14,901)
         
GAAP net loss per share:        
Basic and diluted $(0.07) $(0.12) $(0.24) $(0.45)
Non-GAAP net loss per share:        
Basic and diluted $  $(0.08) $(0.07) $(0.30)
Shares used in computing GAAP and non-GAAP net loss per share:        
Basic and diluted 52,708  50,369  52,078  49,931 


SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION
(Unaudited, in thousands)
 
  Three Months Ended
  September 30, 2016 September 30, 2015
  Stock-Based
Compensation
 Depreciation Intangibles
Amortization
 Stock-Based
Compensation
 Depreciation Intangibles
Amortization
             
Cost of revenue $357  $1,580  $88  $233  $1,382  $88 
Research and development 547  204    475  126   
Sales and marketing 626  27  29  448  23  29 
General and administrative 989  200  12  789  181  11 
Total $2,519  $2,011  $129  $1,945  $1,712  $128 
             
  Nine Months Ended
  September 30, 2016 September 30, 2015
  Stock-Based
Compensation
 Depreciation Intangibles
Amortization
 Stock-Based
Compensation
 Depreciation Intangibles
Amortization
             
Cost of revenue $951  $4,700  $264  $639  $4,203  $264 
Research and development 1,510  513    1,389  315   
Sales and marketing 1,604  78  85  1,430  67  85 
General and administrative 2,862  627  35  2,552  556  35 
Total $6,927  $5,918  $384  $6,010  $5,141  $384 


FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET LOSS – GUIDANCE
(Unaudited, in thousands, except per share data)
 
  Three Months Ending Year Ending
  December 31, 2016 December 31, 2016
  Low High Low High
         
GAAP net loss $(3,520) $(4,520) $(15,789) $(16,789)
Non-GAAP adjustments:        
Stock-based compensation 2,579  2,579  9,506  9,506 
Intangibles amortization 116  116  500  500 
Amortization of debt discount and issuance costs 25  25  247  247 
Extinguishment of debt $  $  $1,026  $1,026 
Non-GAAP net loss $(800) $(1,800) $(4,510) $(5,510)
GAAP net loss per share, basic and diluted $(0.07) $(0.09) $(0.30) $(0.32)
Non-GAAP net loss per share, basic and diluted $(0.02) $(0.03) $(0.09) $(0.11)
Shares used in computing GAAP and non-GAAP net loss per share:        
Basic and diluted 53,000  53,000  52,300  52,300 

 


            

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