BOCA RATON, Fla., April 25, 2017 (GLOBE NEWSWIRE) -- Last month, ADT LLC, a leading provider of security and automation solutions for homes and businesses, celebrated one of its LifeSaver events at the Renton, WA home of ADT Customer Kathy Grainger.
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“I owe my life to ADT,” said Grainger. “You can replace a lot of things, but you can’t replace a life. Without the ADT monitored system, they wouldn’t have gotten the call, first responders wouldn’t have been there in time to save my house, my life and my cat. I am very grateful.”
Grainger explained that she was sound asleep when her ADT smoke detector activated, waking her up. She went toward her den and walked into a wall of smoke coming from her fireplace which she had just used for the first time since moving into the house.
About then, ADT dispatchers from both the Jacksonville, FL and Knoxville, TN Customer Care Centers started receiving the fire alarms and phoned Grainger. Once Grainger verified the fire, ADT immediately contacted 911 and firefighters responded. With Grainger and her cat, Friskers, safely outside, firefighters battled the blaze.
“One of the firefighters asked me if there was anything he could retrieve from inside,” Grainger said. “I told him the only irreplaceable possession I wanted was a framed painting my son created when he was ten. Within minutes, I had it in my hands.”
The fire was out in a few hours. Investigators determined the cause was deterioration of the fireplace’s brick mortar which allowed the fire to seep into the walls.
At the ADT LifeSaver event, Grainger greeted her rescuers for the first time since the fire. A highlight was meeting Elizabeth Bennett from ADT’s National Sales Center in Jacksonville, FL who sold Grainger her ADT system in 2015. Grainger also met Melissa Glover, one of the ADT dispatchers who received the alarm signal.
“It’s a real honor and very rewarding to know that you had a hand in helping save a life,” said Glover. “I am very proud to work at ADT.”
Additionally, ADT presented $5,000 to the Renton Regional Fire Authority. Accepting was Fire Chief Rick Marshall who said Grainger’s fire was a “classic example of everyone working together for a successful outcome.”
About ADT
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida.