Source: Safeware
ET

Retailers That Offer Local Repair Service Have Happier Customers, According to Safeware

Safeware says customer satisfaction increases when retailers that sell high-cost products are also able to provide service and support

Dublin, Ohio, May 08, 2017 (GLOBE NEWSWIRE) -- In today’s society, consumers are looking to purchase products that offer the most value for the lowest cost. These purchases often include new technology, furniture, appliances and fitness equipment. Although big-box retailers traditionally have lower prices and are more accessible, it is important for customers to consider the implications of purchasing their high-dollar items from a company that is not equipped to support possible future repairs.

Safeware, a leading provider of product protection and extended warranty solutions, finds that purchasing from a store which also has repair capabilities will significantly improve customer experience, as they are able to provide increased value for the same cost. This is important because nearly twenty percent of customers will experience a claim requiring repair service within five years of the product being purchased. With organizations that are able to do repair work in-house, customers are likely to receive more comprehensive service, often including priority scheduling, in-home repairs, technical support and more.

Bryan Schutjer, Safeware’s Chief Executive Officer, says, “Safeware strives to partner with as many self-servicing retail locations as possible. Customers already have a connection to the staff and the products they sell, so it’s a natural extension to also allow warranty services to be completed in the same location.”

According to Safeware, their top-performing partners are all self-servicing, which means they not only sell products, but also complete the repair work for any item they sell. In fact, not only are these stores selling more, but they are also completing repairs faster than dealers that have to outsource repair work for their patrons. On average, a repair that is outsourced to an offsite or depot facility takes five to six business days plus shipping time. Conversely, a repair completed in-house by the retailer from which the product was purchased typically only takes half that amount of time.  

With the ultimate goal of encouraging repeat business, these self-servicing retailers often provide better customer support, lower repair costs and additional services because they feel more ownership in the consumer’s overall satisfaction. Shoppers should feel comfortable asking questions about the availability of local service and support options before investing in expensive products like laptops, dishwashers, sofas or treadmills. Self-servicing stores know that when a customer feels supported by a company, they become connected to the brand and more likely to purchase from that vendor again in the future.

About Safeware

Having pioneered the technology insurance industry in 1982, Safeware is now one of the most recognized names in product protection. Safeware’s innovative approach to insurance and extended warranty solutions has propelled the company into multiple industries including education, corporate technology, fitness, furniture and appliances. By helping partners to customize coverage based on their unique needs, Safeware provides best-in-class programs allowing customers to own their products with confidence.

Learn more about Safeware online at www.safeware.com or by calling 1.800.800.1492.

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A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/b87e4289-d427-4958-ad9d-b6a7aa3eeacf

Attachments:

A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/7ec99d40-369f-45ca-b7fc-252297129554

Lizzie Thompson, Senior Marketing and Communications Specialist
Safeware
614.781.1492
ethompson@safeware.com
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