ORLANDO, Feb. 22, 2018 (GLOBE NEWSWIRE) -- TOPdesk, a global provider of service management solutions, announces that TrustRadius, the most trusted B2B review platform, awarded it with a 2018 “Top Rated Badge” for IT service management software, a distinguished honor that is designed to help buyers make more informed purchasing decisions. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores; the awards are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic or status as a TrustRadius customer.

Commonly cited by review professionals across the award-winning products were customizability, reporting capabilities and support for the ITL framework. Reviewers also highlighted the importance of an easy-to-use interface for admins as well, as end-users, TrustRadius said in a statement.

“The ITSM category represents a range of products, all broadly focused on delivering satisfactory service to end user customers using best practice models,” said Megan Headley, TrustRadius’ research director. “However, some products are tightly focused on ITSM, while others include additional capabilities, or provide APIs and connectors making it easy to integrate to hundreds of other related products like workflow or asset management. User reviews can help buyers understand important factors like product usability, integration to related products, and customization to ensure that the platform works well in a specific corporate IT environment.”

Top Rated Criteria

Products included in the “2018 Top Rated IT Service Management Software” list must be in the top tier of their category TrustMap to earn a Top Rated badge. To qualify for the IT Service Management TrustMap, products must have at least 20 reviews and ratings on TrustRadius. Every reviewer is verified and every review is vetted before publication. Products are plotted on the map based on end-user data, including users’ likelihood to recommend scores, as well as buyer research patterns.

TOPdesk US president, Nancy Van Elsacker Louisnord, said: “Those of us at TOPdesk couldn’t be more proud of this honor, based on reporting and analysis of TrustRadius, earned because of honest feedback from the great people who use our solution to make their lives and work more efficient and streamlined, and to reduce operational silos. 

“Those of us who work to make TOPdesk run smoothly across the globe are thrilled that TrustRadius included our product for review. We also are thankful for the opportunity to show the world what those at TOPdesk have known for more than two decades: That our solution is world class, that TOPdesk stands toe-to-toe with the market’s other more widely recognized brands, and that we’re second-to-none in providing quality service management solutions.”  

For more than 25 years, TOPdesk has helped more than 5,000 organizations improve their service management processes, assisting businesses to optimize services by providing a user-friendly application, ITIL-verified consultants and providing comprehensive support all through a continuously delivered platform.

To view the complete TrustRadius Top Rated award winners, visit https://www.trustradius.com/buyer-blog/press-release/2018-top-rated-itsm/

About TrustRadius

TrustRadius is the most trusted review platform for business technology. It helps buyers make confident decisions with in-depth reviews and ratings from real users, as well as helping vendors engage and convert buyers by putting their customer’s voice to work, authentically and at scale. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by the Mayfield Fund and LiveOak Venture Partners. For more information, visit www.TrustRadius.com.

About TOPdesk
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs.

TOPdesk has nine branches worldwide: in the Netherlands (global headquarters), UK, Belgium, Germany, Hungary, Denmark, Norway, US, Brazil and Canada. www.topdesk.com; @TOPdesk


A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/3201a8cb-f79c-4084-8320-8f6d19796c44


A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/d778ec62-05c2-45e8-bd43-9f8d6ef70a3e

Scott Rupp
millerrupp for TOPdesk