COLORADO SPRINGS, Colo., Sept. 20, 2018 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces that it has assumed ownership of Propoint Solutions’ database and now offers a complete service management portfolio of comprehensive training and consulting services. Through this addition, HDI seeks to address the continued shift toward the adoption of cloud computing, digital transformation, enhanced security, process improvement and DevOps within the service and support industry. The addition of Propoint Solutions’ database is a natural next step in HDI’s growth and progression to offer high-value training for service management professionals.

“HDI is excited to add more service management training and consulting services to our already robust lineup of performance improvement offerings,” said Fancy Mills, Group Training and Content Director, HDI. “Our service management methodology is focused on listening to our customers' challenges, understanding their goals and objectives and using a process framework based on best practices. We are 100% committed to advancing the service management profession and to optimizing our customers’ service management strategy and operations.”

Through the addition of Propoint Solutions’ database of content, HDI aims to address the broader needs of the enterprise service management organization and align with the increased need to offer consulting, assessments and training of service management fundamentals and processes. The database consists of 14 training courses, each focusing on key service management concepts and frameworks including:

  • ITIL
  • Dev Ops
  • Problem Management
  • Agile Process Design and Optimization
  • Service Restoration

HDI’s expanded consulting services will support an ITIL Capability Maturity Model (CMM) Assessment and a Service Management Process Maturity Assessment. HDI’s ITIL Capability Maturity Model (CMM) Assessment takes a holistic look at the overall maturity of vital service management processes and provides detailed feedback and scoring to help improve the overall efficiency and effectiveness of an organization. HDI’s Service Management Process Maturity Assessment will focus on a key process and determine its level of maturity. After the assessment, HDI will deliver a detailed report with specific and structured guidance on how to implement the recommendations provided.

“HDI’s expansion of its IT service management training and consulting offerings makes perfect sense, as this is a natural next step for supporting the IT service and support market and community as it grows and matures,” said Jim Bolton, Founder and President, Propoint Solutions, Inc. “Given Propoint Solutions’ 14-year partnership with HDI in delivering service management training such as problem management and ITIL foundations, I can say with confidence that HDI will continue to advance thought leadership in this industry and serve its customers well.”

AXELOS Partnership
In addition, HDI is now a strategic partner of AXELOS, an organization created to manage, develop and grow the Global Best Practice portfolio including investing in and supporting the ITIL framework and standard. HDI and AXELOS will work together to raise the profile of IT service management through the development of existing and new best practices, the joint development of thought leadership surrounding emerging trends, and the support of service management skills development and professionalism through career and competency progression routes.

Service Management World
To further align with HDI’s commitment to service management excellence, HDI has launched Service Management World, a conference and expo event taking place October 15-17 in Orlando, FL. Combining interactive, outcome-oriented education, meaningful networking, and a dynamic expo, Service Management World will explore the strategic and tactical elements of an optimal service management strategy for your IT operation and across the enterprise. HDI has added select new service management courses to its pre-conference training lineup. Learn more at

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About HDI:
For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy. From C-level professionals to directors, managers, and frontline staff, HDI is the definitive source of industry information, leadership and performance planning. Through events, certification and training, consulting, membership and industry resources, HDI aims to transform service and support organizations and reimagine their approach to delivering exceptional service and value. Learn more at HDI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world.

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Heather Donner