SAN JOSE, CA, Nov. 29, 2018 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE – Sonasoft Corp. (OTCQB: SSFT), a leader in innovative eDiscovery and artificial intelligence (AI) solutions, is pleased to announce that it has landed a significant contract to provide a Fortune 1000 Company with Sonasoft’s newly developed Artificial Intelligence (AI) solution.
The customer, a tech company on the Fortune 1000 list, will adopt Sonasoft’s AI solution to increase the accuracy of its online technical support search portfolio. During the testing phase, Sonasoft’s AI solution increased the accuracy and ability of the engine to produce the most relevant solution by over 500 percent. The inclusion of Sonasoft’s AI solution will not only improve its client’s customer satisfaction, but it will additionally deliver substantial cost savings through the reduction of intervention from engineering staff to address open support tickets.
The client was originally looking to enhance the accuracy of its online customer service portal with an AI solution. The target was to increase the relevancy of the search results by 100 percent when compared to the current functionality. The customer was excited to discover that Sonasoft’s AI solution exceeded expectations and delivered an impressive 500 percent relevancy increase towards the desired result. When the scope was broadened to include the top five results with Sonasoft’s AI solution, the search relevancy increased to a near perfect score with the correct result on top of the list. This increase in accuracy allows end users with just one search to find best answers to their customer service related inquiries 95 percent of the time through the online portal without connecting to a customer service representative.
Currently, the client incurs costs of nearly $1,000 each time a support engineer is required to intervene and identify a solution for its customers. The improvement in accuracy and relevancy that Sonasoft’s AI solution provides will reduce the necessity for engineer intervention and result in considerable cost savings for the client.
As agreed with the customer, Sonasoft will deploy this AI solution on Microsoft Azure Cloud as the platform of choice.
“This is a tremendous achievement for Sonasoft and provides proof of the value for our AI solution,” states Neil Kumar Khanna, Vice President of Client Services and Operations for Sonasoft. “The AI technology has significantly exceeded our clients’ expectations and should translate to substantial cost savings for them. We anticipate that we will continue to land deals with large enterprise customers adopting our AI solution, now that its capabilities have been independently verified and adopted by this Fortune 1000 Company.”
Further updates regarding Sonasoft and its ground-breaking Artificial Intelligence can be expected in the coming weeks.
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Sonasoft Corporation is a publicly traded corporation and is listed on the OTCQB Markets under the trading symbol SSFT (OTCQB: SSFT). Sonasoft is now an AI-first company. The Company intends to integrate artificial intelligence (AI) into the Company’s core business model, which includes enterprise-class archiving, eDiscovery, and business continuity software solutions for Microsoft Business Applications on Microsoft Windows platforms. Sonasoft’s signature products for eDiscovery tools, which include SonaVault 6.1 Email Archiving and eDiscovery Software, as well as SonaVault Email Archiving Appliances, deliver affordable enterprise-level functionality that exceeds compliance and ease-of-use requirements of large and medium-sized businesses, governments, school districts, organizations, and enterprises. The Company also launched SonaSecure, which protects systems from ransomware and other email-based threats as well as provides email continuity services. In addition, Sonasoft offers data export and migration services for competing email archiving solutions. Sonasoft email archiving and eDiscovery solutions have hundreds of deployments with an exceptionally high degree of customer satisfaction. Founded in 2003, the Company is headquartered in San Jose, California.
About Cornerstone Technologies
Based in the heart of Silicon Valley, Cornerstone Technologies, a wholly-owned subsidiary of Sonasoft Corp., is a leading provider of engineering services focused on messaging migrations, identity access management, the modern data center, and managed services solutions, Cornerstone Technologies plays a pivotal role in the transformation of their clients' IT environments. Cornerstone Technologies is a key partner to Microsoft, Dell/EMC, VMware, and TransVault, and the Company has built an impressive customer list across multiple verticals, which include retail, high tech, healthcare, public transportation, and financial services.
For further information about Cornerstone Technologies, please visit: https://cornerstonetechnologies.com/
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